How to cancel the subscription
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@Ondřej-Šutera
Thanks for your feedback.
But the e-mail wasn't sent to me though I requested on the site you wrote.
It is appreciated if you send me how to address the situation.
Thanks.
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@Minagu You made a purchase with different email address, than you have saved in your account. I found the payment under g-y************guchi@rakuten.com
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@Ondřej-Šutera
Thanks for your feedback.
As I cannot use the e-mail address (g-XXXX), please let me ask you to change the e-mail setting to the address I input.
Or please cancel my subscription.Thanks.
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Hi @Minagu, I canceled your auto-renewal, so you will switch to free on July 15, 2023 and then please purchase a new Premium under your new email address.
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@Ondřej-Šutera
Hello, I have the same problem,I found that after purchasing the membership, my API still cannot be used, and I was prompted that the API is invalid, because I found that I purchased the wrong API Professional version, I need to refund and then buy the API Professional version I need, thank you -
@madd1103 Hi, I already refunded your purchase from yesterday.
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@Ondřej-Šutera Thank you. I have received the email, but my payment has not arrived yet, which may require me to wait for a while. Thanks again for your help
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@Ondřej-Šutera
Thank you very much for your prompt action and feedback! -
How i cancel the auto-renewal Abo i don´s want it anymore?!
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I was trying to cancel my subscription but it's not showing up for me to do so. Is there a way for someone to do it for me. Pls and thank you
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@jamison-taylor Hello, I am able to help, but I cannot see any Premium related to your account. Can you provide more info about the purchase you want to cancel?
