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    Widgets on Android stopped working after the last update

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    • SutyS
      Suty Administrator @antsyferov
      last edited by

      @antsyferov Hi, our colleagues have already worked on fix of this issue. I will keep you posted.

      ArendvanEA antsyferovA 2 Replies Last reply Reply Quote 2
      • SutyS Suty referenced this topic on
      • ArendvanEA
        ArendvanE @Suty
        last edited by

        @Ondřej-Šutera Temperature is still not updated in widget. Windy 39.1.4. Android 13.

        SutyS 1 Reply Last reply Reply Quote 0
        • SutyS
          Suty Administrator @ArendvanE
          last edited by

          @ArendvanE Did you remove na add the widget back with an update? We made a lot of changes with the version 39 and the last update as well. Also it is necessary to check all settings about batter usage, auto updates, etc.

          ArendvanEA 1 Reply Last reply Reply Quote 0
          • ArendvanEA
            ArendvanE @Suty
            last edited by

            @Ondřej-Šutera I have reinstalled the Windy app on my phone and on tablet. No improvement, plus, widget on phone and tablet show different info at same time
            see pics:
            Screenshot_20230717-102354.png Screenshot_20230717_102430_One UI Home.jpg

            SutyS 1 Reply Last reply Reply Quote 0
            • SutyS
              Suty Administrator @ArendvanE
              last edited by

              @ArendvanE Do you have the same version of Windy on both devices?

              ArendvanEA 1 Reply Last reply Reply Quote 0
              • ArendvanEA
                ArendvanE @Suty
                last edited by

                @Ondřej-Šutera yes. 39.1.4

                SutyS 1 Reply Last reply Reply Quote 0
                • SutyS
                  Suty Administrator @ArendvanE
                  last edited by

                  @ArendvanE Do you have same setup for permissions of Windy, as well as the same battery usage?

                  ArendvanEA 1 Reply Last reply Reply Quote 0
                  • ArendvanEA
                    ArendvanE @Suty
                    last edited by

                    @Ondřej-Šutera yes, both 39.1.4.

                    SutyS 1 Reply Last reply Reply Quote 0
                    • SutyS
                      Suty Administrator @ArendvanE
                      last edited by

                      @ArendvanE I mean same settings (auto-update, permissions, same battery usage,...), it doesn't have anything to do with the version of app.

                      1 Reply Last reply Reply Quote 1
                      • marcorottaM
                        marcorotta
                        last edited by marcorotta

                        My app updated to 39.1.4 yesterday, and the widgets are behaving strangely. The app itself seems to be working fine. Samsung One UI 4.0 (Android 12).

                        At first, widget was black/empty as in this topic's opening post. I've tried removing and adding the widget back, and got a single day displayed:

                        Screenshot_20230717-160919_One UI Home.jpg

                        After a few hours, it was showing the five days as usual, but with a red circle arrow (meaning it's refreshing) instead of the icon on the top left corner. There's definitely something wrong there...

                        Edit: I've restarted the phone and got a blank widget again:

                        Screenshot_20230717-161943_One UI Home.jpg

                        1 Reply Last reply Reply Quote 3
                        • P
                          PerryT
                          last edited by

                          Windy was updated today, july17. After this, the widget I use stopped working. Re-installibg the app helps only to install a new widget, but it looks very different from the widget preview!Screenshot_2023-07-17-22-41-23-15_b783bf344239542886fee7b48fa4b892.jpg

                          SutyS 1 Reply Last reply Reply Quote 0
                          • ArendvanEA
                            ArendvanE
                            last edited by

                            Temperature in widget is not refreshing.

                            1 Reply Last reply Reply Quote 1
                            • SutyS
                              Suty Administrator @PerryT
                              last edited by

                              @PerryT Do you use a custom theme on your device?

                              1 Reply Last reply Reply Quote 0
                              • TerrorizerT
                                Terrorizer | Premium
                                last edited by

                                ... the same by me !!!

                                1 Reply Last reply Reply Quote 0
                                • SutyS
                                  Suty Administrator
                                  last edited by

                                  After a discussion with colleagues, here are the instructions how to restart widget after the update. It is necessary especially now, when the update get a lot of changes in almost everything.

                                  1. Remove all widgets
                                  2. Open windy application settings
                                  3. allow Notifications
                                  4. Go to Permissions - enable location (Allow all the time)
                                  5. Go to Battery - allow unrestricted battery usage
                                  6. add new widget

                                  If the widget does not show correctly after the first update refresh the widget manually
                                  Also if these steps won't help, please try to reinstall the app and try the process again.

                                  ArendvanEA TritonYungT S R 4 Replies Last reply Reply Quote 1
                                  • ArendvanEA
                                    ArendvanE @Suty
                                    last edited by

                                    @Ondřej-Šutera I have done all this, but I am afraid the temperature still isn't updating in the widget.

                                    1 Reply Last reply Reply Quote 2
                                    • darrinbowenD
                                      darrinbowen | Premium
                                      last edited by

                                      I have not managed to get the widget to work since updating last Monday. Screenshot_2023-07-19-09-18-38-20_b783bf344239542886fee7b48fa4b892.jpg

                                      SutyS 1 Reply Last reply Reply Quote 1
                                      • M
                                        madjoe
                                        last edited by madjoe

                                        I second this. After the recent update, not only the widget doesn't update (manually or automatically), but it's way harder to press the 3-dots at the upper-right corner of the widget in order to click that manual refresh button. The new Premium/Settings/Refresh buttons keep disappearing on the first 3 pressing the 3-dots in the corner. My overall experience using the widget is worsened.

                                        After clearing the cache, uninstalling then installing Windy again, only the very first time the widget gets the data needed for the location. I have the "Updating widget" notification in my notification tray and it stuck up there without doing anything. Any other refresh request obviously fails regardless all permissions are set to allowed.

                                        1 Reply Last reply Reply Quote 7
                                        • M
                                          MoeBo | Premium
                                          last edited by

                                          Samen Here, constantly trying to Update widget. Galaxy S9

                                          1 Reply Last reply Reply Quote 1
                                          • SutyS
                                            Suty Administrator @darrinbowen
                                            last edited by

                                            @darrinbowen Since we fully released the last update yesterday (Tuesday), can you please follow the process I shared?

                                            1 Reply Last reply Reply Quote 0
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