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    Widgets on Android stopped working after the last update

    Bug Reports
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    • P
      PerryT
      last edited by

      Windy was updated today, july17. After this, the widget I use stopped working. Re-installibg the app helps only to install a new widget, but it looks very different from the widget preview!Screenshot_2023-07-17-22-41-23-15_b783bf344239542886fee7b48fa4b892.jpg

      SutyS 1 Reply Last reply Reply Quote 0
      • ArendvanEA
        ArendvanE
        last edited by

        Temperature in widget is not refreshing.

        1 Reply Last reply Reply Quote 1
        • SutyS
          Suty Administrator @PerryT
          last edited by

          @PerryT Do you use a custom theme on your device?

          1 Reply Last reply Reply Quote 0
          • TerrorizerT
            Terrorizer | Premium
            last edited by

            ... the same by me !!!

            1 Reply Last reply Reply Quote 0
            • SutyS
              Suty Administrator
              last edited by

              After a discussion with colleagues, here are the instructions how to restart widget after the update. It is necessary especially now, when the update get a lot of changes in almost everything.

              1. Remove all widgets
              2. Open windy application settings
              3. allow Notifications
              4. Go to Permissions - enable location (Allow all the time)
              5. Go to Battery - allow unrestricted battery usage
              6. add new widget

              If the widget does not show correctly after the first update refresh the widget manually
              Also if these steps won't help, please try to reinstall the app and try the process again.

              ArendvanEA TritonYungT S R 4 Replies Last reply Reply Quote 1
              • ArendvanEA
                ArendvanE @Suty
                last edited by

                @Ondřej-Šutera I have done all this, but I am afraid the temperature still isn't updating in the widget.

                1 Reply Last reply Reply Quote 2
                • darrinbowenD
                  darrinbowen | Premium
                  last edited by

                  I have not managed to get the widget to work since updating last Monday. Screenshot_2023-07-19-09-18-38-20_b783bf344239542886fee7b48fa4b892.jpg

                  SutyS 1 Reply Last reply Reply Quote 1
                  • M
                    madjoe
                    last edited by madjoe

                    I second this. After the recent update, not only the widget doesn't update (manually or automatically), but it's way harder to press the 3-dots at the upper-right corner of the widget in order to click that manual refresh button. The new Premium/Settings/Refresh buttons keep disappearing on the first 3 pressing the 3-dots in the corner. My overall experience using the widget is worsened.

                    After clearing the cache, uninstalling then installing Windy again, only the very first time the widget gets the data needed for the location. I have the "Updating widget" notification in my notification tray and it stuck up there without doing anything. Any other refresh request obviously fails regardless all permissions are set to allowed.

                    1 Reply Last reply Reply Quote 7
                    • M
                      MoeBo | Premium
                      last edited by

                      Samen Here, constantly trying to Update widget. Galaxy S9

                      1 Reply Last reply Reply Quote 1
                      • SutyS
                        Suty Administrator @darrinbowen
                        last edited by

                        @darrinbowen Since we fully released the last update yesterday (Tuesday), can you please follow the process I shared?

                        1 Reply Last reply Reply Quote 0
                        • antsyferovA
                          antsyferov @Suty | Premium
                          last edited by antsyferov

                          @Ondřej-Šutera looks like it works with the latest update, thank you. But three dot button in the widget top right isn't clickable now.

                          SutyS 1 Reply Last reply Reply Quote 1
                          • eclecticE
                            eclectic @antsyferov | Premium
                            last edited by

                            @antsyferov my widget has been updating for 2 days and is using a lot of battery. Think I will delete the app until they get it fixed.

                            SutyS 1 Reply Last reply Reply Quote 2
                            • SutyS
                              Suty Administrator @antsyferov
                              last edited by

                              @antsyferov Unfortunately, this can be affected by version of SW in mobile device and SW from the manufacturer.

                              1 Reply Last reply Reply Quote 0
                              • SutyS
                                Suty Administrator @eclectic
                                last edited by

                                @eclectic Did you update them, asi I described above, and do you have the latest version, which was released yesterday?

                                1 Reply Last reply Reply Quote 0
                                • S
                                  soami
                                  last edited by

                                  The whole app keeps crashing from 19th July. Clear cache or reinstall not working. Google Pixel 7a.

                                  MarkNagyM 1 Reply Last reply Reply Quote 1
                                  • MarkNagyM
                                    MarkNagy @soami
                                    last edited by

                                    @soami Hi. We are aware of this issue on Android 14 beta. The crash is caused by a third party library. We are working on the solution.

                                    1 Reply Last reply Reply Quote 0
                                    • T
                                      thomasn 1 | Premium
                                      last edited by

                                      Hello there, same problem for me.
                                      I was running Windy version 38.x on a Sony XPeria 1 V on Android 13 using Nova Launcher and everything was working fine. The widgets got the location and refreshed fine.
                                      After updating to 39.1.4 the widgets show the reported behavior:

                                      • Widgets don't refresh any more
                                      • Manual refresh works
                                      • I see a notification that the Windy widget is updating which lasts for hours
                                      • The Sony launcher is constantly showing me Windy as an actively running app

                                      The following I did according to your suggestions in this thread:

                                      • Ensured Windy has permission to show notifications
                                      • Ensured Windy has permission to always access the location
                                      • Ensured Windy is not optimized with regards to power consumption
                                      • Ensured Windy has permission to access data in the background
                                      • Ensured that android does not remove permissions for Windy by itself or susped the app if not used
                                      • Force stopped Windy and cleared the cache
                                      • Deleted the widgets and added them again
                                      • Reinstalled the whole app

                                      Nothing helped, same behavior.

                                      In between there was NO change of my phone. No Android update, no update to Nova, no change of settings. Just the update from Windy 38.x to 39.1.4

                                      We have a second XPeria 1 V with an identical setup but using the free version without login, same problem, so that makes no difference.

                                      TritonYungT 1 Reply Last reply Reply Quote 5
                                      • TritonYungT
                                        TritonYung @thomasn 1 | Premium
                                        last edited by

                                        @thomasn-1 so do i

                                        1 Reply Last reply Reply Quote 0
                                        • TritonYungT
                                          TritonYung @Suty | Premium
                                          last edited by

                                          @Ondřej-Šutera I tried, nothing worked, the widgets didn't work and kept loading, and long-pressing the house icon didn't position me

                                          OS: Android 12
                                          Device: HUAWEI - ELS-AN00

                                          1 Reply Last reply Reply Quote 0
                                          • spike 2S
                                            spike 2 @antsyferov | Premium
                                            last edited by

                                            @antsyferov Widget has crashed or is corrupted I have android 13 OS on a Pixel 4 ![alt text](image urlScreenshot_20230720-090335.png )

                                            1 Reply Last reply Reply Quote 0
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