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    Widgets on Android stopped working after the last update

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    • TritonYungT Offline
      TritonYung @Suty | Premium
      last edited by

      @Ondřej-Šutera v39 ,Nothing's going on except the webcam. It's pitch black,All re-added after the update and other measures you mentioned have no effect. But it was normal before the update

      1 Reply Last reply Reply Quote 1
      • T Offline
        thomasn 1 @Suty | Premium
        last edited by

        @Ondřej-Šutera hi,

        I meanwhile can be a bit more precise.
        After first doing the update to 39.1.4 the widgets stopped working. So e.g. on the next day, the widgets were still showing the previous day. After removing the widgets, force stopping Windy, clearing the cache and re-adding the widgets, they once loaded data, then stopped refreshing, so after many hours I still saw the data from the moment I re-added the widget.

        Today I uninstalled Windy, reinstalled and setup everything freshly, including to take care of all permissions being set as reported.
        I can now tell that initially it looked like the widgets are not refreshing but that's wrong.
        I can now see, that they refresh roughly every 1-2 hours which is a loooot longer than previously, so I thought it does not update at all.
        Previously I could see that the weather radar widget was usually maximum 10-15 minutes behind, now it's sometimes 1h+

        So all in all after reinstalling the app the widgets seem to have a very long refresh cycle.
        Permission for notifications I switched off, since the notification about the widget refreshing just persistently stayed until I manually discarded it.

        I would prefer getting back the previous behavior, where the widget updated roughly every 10-15 minutes, that was perfectly fine with me, also regarding energy consumption.

        Please let me know if there are additional things I can try out to help you tracking down the root cause.

        Best Regards,
        Thomas

        1 Reply Last reply Reply Quote 4
        • TritonYungT Offline
          TritonYung @Suty | Premium
          last edited by

          @Ondřej-Šutera
          hi,When can we solve this problem

          SutyS 1 Reply Last reply Reply Quote 2
          • SutyS Offline
            Suty Windy Staff @TritonYung
            last edited by

            @TritonYung We are working on exploring the issue now, since we want to try to find out how exactly this works, since the issue is not on all devices.

            T 1 Reply Last reply Reply Quote 0
            • T Offline
              thomasn 1 @Suty | Premium
              last edited by

              @Ondřej-Šutera
              Update from my side:
              While yesterday after reinstalling the app the widgets updates roughly every 1-2 hours during the day, today it stays stuck at 23:00 German time yesterday since meanwhile 5 hours.

              1 Reply Last reply Reply Quote 0
              • Anton MellitA Offline
                Anton Mellit | Premium
                last edited by

                The current temperature on the widget doesn't update after the recent update (Windy 39.1.4) on Xiaomi 12X, Android 13. Perhaps more details will help:

                1. Pressing 3 dots and "Refresh widget" does not update it
                2. Pressing 3 dots and "Settings", changing the Forecast model and "Add widget" updates the forecast, but not the current temperature
                3. Removing the widget and adding the widget again updates everything.
                SutyS 1 Reply Last reply Reply Quote 2
                • SutyS Offline
                  Suty Windy Staff @Anton Mellit
                  last edited by

                  @Anton-Mellit Thank you for some extra detail about this issue.

                  1 Reply Last reply Reply Quote 0
                  • M Offline
                    madjoe
                    last edited by

                    There's one interesting addition to it: when you change location, then manually refresh it, the widget updates successfully. It's not successful when you don't change location. Seems like a weird caching issue to me. Really frustrating. (Android 8)

                    akadirA 1 Reply Last reply Reply Quote 2
                    • F Offline
                      freezoid
                      last edited by

                      Same issue on pixel 4a android 13. It's just black now. Changing location and settings does nothing. It's even uneffected by a theme change.
                      Wish I could rollback.

                      1 Reply Last reply Reply Quote 1
                      • Roman PertzianR Offline
                        Roman Pertzian
                        last edited by Roman Pertzian

                        Similar problem.
                        Widget type (the first to choose)

                        Biggest problem is, that location circle in left upper corner is still rotating .
                        Location is allowed for windy app

                        Minor problems.

                        • 3 dot doesnt react, i cant open it
                        • when i choose white widget it make black widget, but after hour, or phone restart the widget gets white

                        Android 9, Lineage OS 16, Redmi Note 4

                        1 Reply Last reply Reply Quote 1
                        • S Offline
                          sethro2 @Suty
                          last edited by

                          @Ondřej-Šutera, thank you for the response on this. Experiencing the same trouble with the widget ever since v39.x was released a few weeks ago. The widget is blank with a persistent notification of it attempting to refresh data.

                          I have removed the app, restarted, and installed the latest version. Also tried the instructions above. I'm running eOS "S" \ Android 12.

                          1 Reply Last reply Reply Quote 2
                          • akadirA Offline
                            akadir @madjoe | Premium
                            last edited by

                            @madjoe Same on Android 13

                            1 Reply Last reply Reply Quote 1
                            • R Offline
                              Rudolpher @Suty | Premium
                              last edited by

                              @Ondřej-Šutera
                              Enabling notifications solved the widget issue on Lenovo tablet 👍

                              marcorottaM 1 Reply Last reply Reply Quote 2
                              • T Offline
                                thomasn 1 | Premium
                                last edited by thomasn 1

                                On my Sony XPeria 1 V running Android 13 the widgets are currently running so so.
                                There was an update for Windy which I installed which didn‘t change the version number, so it‘s still 39.1.4
                                The weather radar widget is currently updating most of the time, but often is around an hour behind.
                                With version 38.x I was used to a maximum of 10-15 minutes, so pretty up to date.
                                One time the widget didn‘t refresh at all and I had to do it manually.
                                As always after an update I force stopped the app, cleared the cache and re-setup the widgets.
                                All permissions are granted, also notifications.
                                This is still not optimal. The weather radar should not be that far behind in time and it should consistently update and not get stuck sometimes.
                                I hope you can sort out what‘s happening here.
                                Best Regards,
                                Thomas

                                MarkNagyM 1 Reply Last reply Reply Quote 1
                                • MarkNagyM Offline
                                  MarkNagy Windy Staff @thomasn 1
                                  last edited by

                                  @thomasn-1 Hi. The widgets are not designed to update every 10-15 minutes. The operating system restricts widget updates so 1 hour updates are completely normal.

                                  T 1 Reply Last reply Reply Quote 0
                                  • T Offline
                                    thomasn 1 @MarkNagy | Premium
                                    last edited by thomasn 1

                                    @MarkNagy thats clear to me and it wouldn’t make sense to update these widgets every 10 minutes while not looking at them but then the widgets must have been quicker to update once I activate the phone screen than they are now because with 38.x as written when checking the weather radar, it was usually a maximum of 10-15 behind while now, I often see 1h+

                                    Just switched on my phone, it‘s 21:52 already on the lock screen I see a notification from Windy that it‘s updating the widget which is 31 minutes old and the weather radar shows a timestamp of 16:05 and the spinning circle in the top left corner.
                                    This is clearly still not working.

                                    BTW
                                    I‘m also using the weather app of the German Weather Service and their widgets work just fine. The weather radar always shows me a situation which is not older than 10-15 minutes once I wakeup the phone and check the display.
                                    Unfortunately this only works for Germany and I prefer the Windy widgets off course especially when travelling so I hope that will be sorted out.

                                    1 Reply Last reply Reply Quote 2
                                    • F Offline
                                      freezoid
                                      last edited by

                                      Next update fixed it. At least for me. Thanks

                                      S 1 Reply Last reply Reply Quote 1
                                      • S Offline
                                        sethro2 @freezoid
                                        last edited by sethro2

                                        @freezoid What version is listed for the updated Windy app? Thank you in advance.

                                        MarkNagyM F 2 Replies Last reply Reply Quote 0
                                        • marcorottaM Offline
                                          marcorotta @Rudolpher
                                          last edited by

                                          @Rudolpher said in Widgets on Android stopped working after the last update:

                                          @Ondřej-Šutera
                                          Enabling notifications solved the widget issue on Lenovo tablet 👍

                                          Good tip. I had them disabled and after re-enabling them it worked again. However, now there's an annoying popup everytime the widget refreshed, which was the reason I had notifications off in the first place. 😆

                                          1 Reply Last reply Reply Quote 0
                                          • T Offline
                                            thomasn 1 | Premium
                                            last edited by

                                            Enabling notifications did not solve it for me, I have them enabled all the time.
                                            Sometimes in the morning I see a notification that the widget is updating and the system tells me, that this notification is there since 37 minutes but the weather radar widget shows data from the previous afternoon with the loading cycle spinning.
                                            So no, notifications don‘t make a difference on my system :-/

                                            1 Reply Last reply Reply Quote 2
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