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    Payment annual failing message

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    • W
      WizoneDE | Premium
      last edited by WizoneDE

      Since a few days now (after the new rebranding of the ui) the app is showing a problem with my subscription?!

      “Wir konnten ihre Zahlung nicht bearbeiten“ with a repair button linked to https://windy.onfastspring.com/account

      ?

      What’s wrong here?

      The subscription was done via PayPal and the Mandat for windy via fast spring is still open .

      The website wants from me to add an email address which is used to fix it???? Which one ?? I don’t have an account there.

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS
        Suty Administrator @WizoneDE
        last edited by

        @WizoneDE Hi, Fastspring is used for purchases and subscription management, PayPal is then used for the payment itself. Please use the email windy@****ne.de to access subscription management on Fastspring and fix the payment method.

        1 Reply Last reply Reply Quote 0
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