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    • David TavaresD
      David Tavares | Premium
      last edited by

      I have a premium signature, but after I changed my phone, It just stopped work in my new phone, and I can't use the premium signature. Can you help me?

      idefix37I 1 Reply Last reply Reply Quote 0
      • idefix37I
        idefix37 Sailor Moderator @David Tavares
        last edited by

        @David-Tavares
        Did you change the account credentials on your new phone?

        David TavaresD 1 Reply Last reply Reply Quote 0
        • David TavaresD
          David Tavares @idefix37 | Premium
          last edited by

          @idefix37 said in Premium signature:

          Did

          I don't know, is it necessary?

          idefix37I 1 Reply Last reply Reply Quote 0
          • idefix37I
            idefix37 Sailor Moderator @David Tavares
            last edited by

            @David-Tavares
            No of course not. If you have changed your phone, you should just log in with the same account credentials.

            David TavaresD 1 Reply Last reply Reply Quote 0
            • David TavaresD
              David Tavares @idefix37 | Premium
              last edited by

              @idefix37 said in Premium signature:

              No

              This is the problem, I did it, but it doesn't show my premium signature

              SutyS 1 Reply Last reply Reply Quote 0
              • SutyS
                Suty Administrator @David Tavares
                last edited by

                @David-Tavares
                I found the issue.
                You are logged in with email address dav*********98@gmail.com

                But your Premium subscription is assigned to dav*********90@gmail.com. I think this could be caused by a typo on your end and I can fix it for you. However, I need to know which email address is correct one (with 0 or 8 at the end).
                Please let me know.

                1 Reply Last reply Reply Quote 0
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