No order ref to restore permium access
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@sam_b Hi, did you purchase the Premium via Fastspring in the browser, or did you use AppStore or Google Play on your mobile device (in our app)? If you made the payment via Fastspring, you had to use a different email address than s***b@**internet.com, because I wasn't able to find any purchase under this email.
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@Ondřej-Šutera
Hi,
I used FastSpring on Chrome browser with the above email address you mentioned and have received the PayPal debit confirmation.
Regards
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@Ondřej-Šutera
voor mij geld het zelfde probleem nu twee keer betaald en nog steeds geen premium. -
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@John-Salden @sam_b Could you please send further details about payments at support[@]windy.com? We can solve your issues there.
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@
Ondřej-Šutera
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@Ondřej-Šutera
many thanks will do
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sent PayPal payment confirmation to support
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@John-Salden I checked all your payments and these two were not successful. Do you miss both of these payments on your bank account?
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@Ondřej-Šutera
Yes,
Paid on March 5, 2023 to Account number NL14RABO 0155503219 of FastSpring BV by Global CollectWith reference: 05-03-2023 21:55 0020007896563286 (see attachment)
By account number NL86RABO 0137993811 of J.R.C. SaldenPaid on July 13, 2023 to Account number NL14RABO 0155503219 of FastSpring BV by Global Collect
With reference: 13-07-2023 07:00 0020008534002238 (see attachment)
By account number NL86RABO 0137993811 of J.R.C. Salden -
@Ondřej-Šutera
The problem lies with FastSpring BV by Global Collect I read many complaints about theire payments
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@John-Salden I will check this with them and let you know about the result.
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@Ondřej-Šutera said in No order ref to restore permium access:
@John-Salden I will check this with them and let you know about the result.
Hi,
Is there any news to report yet have filed a complaint with Global collect who refer to Fastspring there is the problem.
Gr.John -
@John-Salden Hi, I am sorry for the delay about the response. However, Fastspring confirmed that they've never charged your card any payment and that all of your attempts were no successful even before their initialization, so your bank should know more about these.
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@Ondřej-Šutera
Global Collect's response
👇👇👇👇👇👇
Dear Mr. Salden,We have received your complaint via the website Klachtenkompas.
Thank you for contacting Worldline.
Worldline is a Payment Service Provider. A Payment Service Provider processes payments on behalf of other companies.
Please be informed that your payments of:
EUR 29.99 is received and reported to FastSpring B.V. on 06-Mar-2023 with payment reference number 093707541949.
EUR 29.99 is received and reported to FastSpring B.V. on 14-Jul-2023 with payment reference number 093708140459.
For any further questions regarding your payments, your purchases or possible refund requests, I kindly advise you to contact FastSpring B.V. directly via e-mail: orders@fastspring.com or the following website: www.fastspringstore.com.With Kind Regards,
Tsiky
Customer Services -
@John-Salden Can you please contact Fastspring on mentioned email to get info exactly from them?
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@Ondřej-Šutera
Answar from FastSpring.
Hello John,Thank you for your patience.
We have refunded the two completed charges from this year (one paid in March and the other in July). You should see the funds back in your account in the next 5-10 business days.
Please let us know if there's anything else we can help you with.
Regards,
Evelyn Lopez
FastSpring Support -
@John-Salden Okay, thank you for the info about this response.
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@Ondřej-Šutera I think that Windy is missing out on a lot of premium accounts due to poor payment processing through FastSpring. I myself have paid three times to upgrade a premium which did not succeed.I did get two payments back in the meantime, though.Maybe Windy should check what can be improved at FastSping.I am done with it unfortunately.
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@John-Salden We will monitor these cases to avoid similar issues.
