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    premium account not activated after paypal purchase

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    • Orson TarverO
      Orson Tarver | Premium
      last edited by

      Hi Folks,

      I purchased a premium account memebership using Paypal. I've confirmed the 18.99 charge has processed/ confirmed on my linked credit card but my premium features are not active and I have not received any emails from Windy with a activation code. Where can I get some help as the customer support address I found said they are part of different windy service and can't assist me with my issue.

      Thanks,

      idefix37I SutyS 2 Replies Last reply Reply Quote 0
      • idefix37I
        idefix37 Sailor Moderator @Orson Tarver
        last edited by

        @Orson-Tarver
        Hi, on Monday you'll surely get a reply from an administrator.

        1 Reply Last reply Reply Quote 0
        • robzabR
          robzab
          last edited by

          The same thing happened to me today, but I solved it with this procedure:
          https://community.windy.com/topic/24816/how-to-recover-your-windy-premium-fastspring

          1 Reply Last reply Reply Quote 1
          • SutyS
            Suty Administrator @Orson Tarver
            last edited by

            @Orson-Tarver Please follow the instructions that @robzab shared here. I sent your reference code to you in private message here on community.

            1 Reply Last reply Reply Quote 1
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