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    Unable to set alerts!!

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    • D Offline
      dimitris-sky
      last edited by dimitris-sky

      It's been some time now I can't create or edit my alerts (Android app).
      I can open the alert page (either by creating a new one or by editing an old one), but from there i can only change the name. Every other control is not responding to touch events at all. The only thing that is working is deleting the alert, but that way I lost the ones already working because I can't set them up again.
      Please fix this as soon as possible. This is the only feature I'm paying premium membership for and I can't use it! It's been some time now. Maybe it happened at the UI change. I gave it some time waiting to be fixed, as it is an important bug to not be aware of, but it never did.
      I also tried deleting app cache, deleting app data as well as uninstalling and installing the app. Nothing helped. All edit alert controls stay frozen. Settings page works ok.

      SutyS 1 Reply Last reply Reply Quote 3
      • SutyS Offline
        Suty Administrator @dimitris-sky
        last edited by

        @dimitris-sky Hi, so you are not able to swipe the alert to the left and click on Edit alert? 4782a47e-9029-4ba3-8569-0e0b44623e20-image.png

        edaf84E 1 Reply Last reply Reply Quote 0
        • edaf84E Offline
          edaf84 @Suty
          last edited by

          @Ondřej-Šutera Estou com o mesmo problema e mesmo dessa forma não deu certo de editar os alertas. A tela não obedece ao toque.

          SutyS 1 Reply Last reply Reply Quote 0
          • SutyS Offline
            Suty Administrator @edaf84
            last edited by Suty

            @edaf84 Can you please specify your device, where the issue is? I mean the model, SW and version of Windy?

            edaf84E 1 Reply Last reply Reply Quote 0
            • edaf84E Offline
              edaf84 @Suty
              last edited by

              @Ondřej-Šutera meu telefone é o Redmi Note 12, Android 13, MIUI Global 14.0.9 e a versão do Windy é 39.1.4.

              1 Reply Last reply Reply Quote 0
              • D Offline
                dimitris-sky
                last edited by dimitris-sky

                Device: (Galaxy A52) SM-A525F/DS
                Android 13
                build: TP1A.220624.014.A525FXXU6DWE3
                One UI version: 5.1
                Windy version: 39.1.4

                All controls included in the screenshot do not respond to touch events. The only working ones in edit alert screen are the "name" text box above and the "save", "edit", "delete" buttons below the ones included in the screenshot.

                screenshot image

                John Armstrong 2J 1 Reply Last reply Reply Quote 3
                • SutyS Offline
                  Suty Administrator
                  last edited by

                  Thank you for all messages according to this issue, I already forwarded the problem to colleagues and they will take a look at this. However, I ask for your patience with this.

                  1 Reply Last reply Reply Quote 3
                  • SutyS Suty referenced this topic on
                  • John Armstrong 2J Offline
                    John Armstrong 2 @dimitris-sky | Premium
                    last edited by

                    @dimitris-sky also having this issue

                    1 Reply Last reply Reply Quote 2
                    • SutyS Offline
                      Suty Administrator
                      last edited by

                      Our team has already fixed this and it should be released soon in the new update.

                      1 Reply Last reply Reply Quote 2
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