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    Premium subscription not working

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    • T
      tcrouch
      last edited by

      Windy,

      I paid for the premium subscription within the app. However, I cannot use Premium features in the app nor on the web. I have deleted and reinstalled the app and that did not correct the situation.

      Tim Crouch

      Screenshot_20230720_203122_Google Play Store.jpg Screenshot_20230720_203133_Google Play Store.jpg

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS
        Suty Administrator @tcrouch
        last edited by

        @tcrouch Hi, I checked your purchase and you already paid once, so it is okay already, but you need to assign your Premium to your account.
        Please follow these steps in your account:

        1. Open the Windy.com app and log in with your account
        2. Open the subscription offer and click on “restore purchases.”

        This action should assign the Premium to your account, and you can use it across your devices. If you meet any errors, please share them with us.

        1 Reply Last reply Reply Quote 0
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