Double Billing (Fastspring/Paypal)

[volcomjaxx]

Hi,

The customer journey on getting an annual subs to premium seems a bit wonky:

I went through it twice, not once was I greeted by an "okidoki" once redirected back to windy.com (though there where some GET variables in the url that could have suggested so, seems they weren't used)

I thought it didn't work until I saw the e-mails arrive.

I activated the second one using the ref ID, but I'd still like to get the fisrt one cancelled and reimbursed

(Fastspring doesn't seem to send out the instructions page neither 🤷🏻‍♂️)

If you can see it linked to the account, great :) otherwise tell me

Thanks !

Gonna enjoy the eye-candy maps in the meanwhile :)

[Suty]

Hi @volcomjaxx, I am sorry for these troubles. I already checked both purchases and refunded the inactive one.

[volcomjaxx]

@Ondřej-Šutera Thank you very much Ondřej !