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    Failed to load most of weather information by phone data

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    • 银 Offline
      银祚圣宣圣皇帝 | Premium
      last edited by 银祚圣宣圣皇帝

      Since the latest Android version apps, weather information and maps are failed to load if the internet is phone service's data. Works fine with wifi.

      PS.(Phone service is provided by mainland, China's company)

      @ONDŘEJ-ŠUTERA

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS Offline
        Suty Windy Staff @银祚圣宣圣皇帝
        last edited by

        @银祚圣宣圣皇帝 Hi, do you have this issue with our app only? Can you please test the access to Windy.com in the browser?

        银 1 Reply Last reply Reply Quote 0
        • 银 Offline
          银祚圣宣圣皇帝 @Suty | Premium
          last edited by

          @Ondřej-Šutera Hey thanks for your reply, Browser verison and ios apps are both fine (but they both connected with wifi,), only for Android verison since the latest update.

          However due to personal reason I only able to access windy through my android phone app, which is annoyed to have this problem :(

          So, what I do to fix this is I set up VPN and changed my ip to anywhere outside of mainland China, which is work, but it take tons of my phone internet data packeges. I don' t need to do this before the app update because it works fine like other version of Windy.com

          SutyS 1 Reply Last reply Reply Quote 0
          • SutyS Offline
            Suty Windy Staff @银祚圣宣圣皇帝
            last edited by

            @银祚圣宣圣皇帝 Okay, if the browser and iOS apps are okay, then Android should be okay as well with the new version, which should be released in a few days/weeks. Thank you for your patience and I am sorry for any inconvenience with this version.

            银 2 Replies Last reply Reply Quote 0
            • 银 Offline
              银祚圣宣圣皇帝 @Suty | Premium
              last edited by

              @Ondřej-Šutera said in Failed to load most of weather information by phone data:

              which should be released in a few days/weeks

              I'm sorry I'm not understanding this about "should be released in a few days/weeks" My android version is 39.1.5 which is the latest update released to Google Play on Aug. 8th, then started since about Aug 21st those maps and forecasting information are not able to load under phone data internet.

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              • 银 Offline
                银祚圣宣圣皇帝 @Suty | Premium
                last edited by 银祚圣宣圣皇帝

                @Ondřej-Šutera Just test access to windy.com on my android phone browser by phone data, works ok and I don't need to set up VPN. Seems like it's Android app's issue to me. Hopefully the apps can get fixed as the exprenice on the app is the way better than on phone website.

                SutyS 银 2 Replies Last reply Reply Quote 0
                • SutyS Offline
                  Suty Windy Staff @银祚圣宣圣皇帝
                  last edited by

                  @银祚圣宣圣皇帝 We are planning to release the new version, since there are certain issues in app and with widgets, so I would wait for this release with this.

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                  • 银 Offline
                    银祚圣宣圣皇帝 @银祚圣宣圣皇帝 | Premium
                    last edited by

                    @银祚圣宣圣皇帝 said in Failed to load most of weather information by phone data:
                    > @Ondřej-Šutera Just test access to windy.com on my android phone browser by phone data, works ok and I don't need to set up VPN. Seems like it's Android app's issue to me. Hopefully the apps can get fixed as the exprenice on the app is the way better than on phone website.

                    Update: Access to windy.com in browser with phone data internet is not work, perform as taking forever to load anything like on apps, unless use VPN which but cost tons of data. This was not happened since couple weeks ago.

                    SutyS 1 Reply Last reply Reply Quote 0
                    • SutyS Offline
                      Suty Windy Staff @银祚圣宣圣皇帝
                      last edited by

                      @银祚圣宣圣皇帝 And from where exactly you are trying to access Windy?

                      银 1 Reply Last reply Reply Quote 0
                      • 银 Offline
                        银祚圣宣圣皇帝 @Suty | Premium
                        last edited by

                        @Ondřej-Šutera On my android phone, open windy.com in phone browser or windy apps for android with data internet is not working properly since about a month ago.

                        SutyS 1 Reply Last reply Reply Quote 0
                        • SutyS Offline
                          Suty Windy Staff @银祚圣宣圣皇帝
                          last edited by

                          @银祚圣宣圣皇帝 Unfortunately, this can be related to the country from where you access the app, if the VPN helps. I am afraid that we can’t help, but I will monitor this situation.

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