Lightning signals no longer appear

[Suty]

@suleiman123 Do you have any example? Which device do you use? I checked the radar layer and lightnings work okay now.

[Gkikas LGPZ]

@suleiman123
The same in my Samsung A31 (left)

[Suty]

@Gkikas-LGPZ Can you let me know, which version do you use now?

[Gkikas LGPZ]

@Ondřej-Šutera
39.3.2

[Suty]

@Gkikas-LGPZ And the issue persists or does it happen only sometimes?

[Gkikas LGPZ]

@Ondřej-Šutera
Never solved (at least in my cellphone).
I uninstal the app many times
but the problem continues.

[Suty]

@Gkikas-LGPZ Okay, thank you for all info you provided, I will discuss this with colleagues to hopefully get further info.

[Suty]

@Gkikas-LGPZ If you visit Windy.com via browser, not the app, does this issue persist?

[Gkikas LGPZ]

@Ondřej-Šutera
Via browser everything's OK.

[Suty]

@Gkikas-LGPZ Could you please let us know about the version of Android you use and also the version of WebView in your device? You can find this version in Developer options in settings on your Android.

Also do you get any errors in Windy Error console?

[Suty]

@Gkikas-LGPZ Hi there, may I ask if you still have the issue? If you do, can you please provide further info, I asked in the previous message, so we can investigate it a bit further?

[Gkikas LGPZ]

@Ondřej-Šutera
Hi! Sorry for late responce.

I get no error in error console.
Android 12
WebView 117.0.5938.140

[Suty]

@Gkikas-LGPZ Okay, and you are missing all data about lightnings? History of lightnings and new ones, am I right?

[Gkikas LGPZ]

@Ondřej-Šutera
Yes

[Suty]

@Gkikas-LGPZ Okay, thank you for all info, I already forwarded it to colleagues. I will keep you posted.

[Gkikas LGPZ]

@Ondřej-Šutera
Thank you!

[Gkikas LGPZ]

@Ondřej-Šutera
I updated to windy version 40.0.6
but the problem still exists.
Any idea?
Is there in the mobile app any "show lightning" slider?

[Suty]

@Gkikas-LGPZ No, we already checked this on our end as well. The button is not available in app and the functionality is turned on in default. I need to get back to the browser, I know you mentioned it was working in browser, but to be sure, did you test it in browser on the same device?

[Gkikas LGPZ]

@Ondřej-Šutera
Yes, see following images.

[Suty]

@Gkikas-LGPZ Unfortunately, we are not able to replicate the issue and after the discussion with colleagues, it is probably certain issue on your device and we have no way how to help you now. I am sorry about this. If anyone else will come up with anything that could help us, it would be great but we are now without options until we have the device with the issue.