Windy Premium

[ocala]

I recently purchased Windy premium. But when I load it, it does not acknowledge that it is premium. What should I do?

[Suty]

@ocala Hi, I see you already have a Premium account. Do you still need help or it is solved already? Please let me know.

[dingoe6]

@ocala hi I just purchased premium and opened a account. Keeps asking for me to go premium, how do I know if it is working

[Suty]

@dingoe6 On which device did you purchase the Premium (iOS device, Android device or desktop)?

[dingoe6]

@Ondřej-Šutera android device

[Suty]

@dingoe6 You will need to restore your purchase by following the steps below:

1. Open the Windy.com app and log in with your account
2. Open the subscription offer and click on “restore purchases.”

This action should assign the Premium to your account, and you can use it across your devices.

[Suty]

@dingoe6 If you meet any error, pleas share it with us in the screenshot.

[dingoe6]

@dingoe6 I have tried the guide to trouble shoot, restore etc, not working

[Suty]

@dingoe6 Could you please send details, invoice or anything that could help us to find the subscription at support@windy.com?

[jvj132]

how do I talk to someone at Windy? on a phone?

[idefix37]

@jvj132
You’ll probably get a reply here by a Windy administrator on Monday.

[Suty]

@jvj132 Hi, we don't support any phone support, you can ask here or at support@windy.com.

[seablo]

@Ondřej-Šutera
shot cheers mate this worked a treat