Windy Premium

ocala

I recently purchased Windy premium. But when I load it, it does not acknowledge that it is premium. What should I do?

Suty

@ocala Hi, I see you already have a Premium account. Do you still need help or it is solved already? Please let me know.

dingoe6

@ocala hi I just purchased premium and opened a account. Keeps asking for me to go premium, how do I know if it is working

Suty

@dingoe6 On which device did you purchase the Premium (iOS device, Android device or desktop)?

dingoe6

@Ondřej-Šutera android device

Suty

@dingoe6 You will need to restore your purchase by following the steps below:

This action should assign the Premium to your account, and you can use it across your devices.

Suty

@dingoe6 If you meet any error, pleas share it with us in the screenshot.

dingoe6

@dingoe6 I have tried the guide to trouble shoot, restore etc, not working

Suty

@dingoe6 Could you please send details, invoice or anything that could help us to find the subscription at support@windy.com?

jvj132

how do I talk to someone at Windy? on a phone?

idefix37

@jvj132
You’ll probably get a reply here by a Windy administrator on Monday.

Suty

@jvj132 Hi, we don't support any phone support, you can ask here or at support@windy.com.

seablo

@Ondřej-Šutera
shot cheers mate this worked a treat