Premium not working on new phone while old one crashed!

mariow60

I have a premium account. My old phone crashed and now on the new it said you can not get your premium account because it is already on another phone! How to get pass this problem.

Suty

@mariow60 Hi, in general, our Premium is assigned to an email account in Windy.com, so you should be able to login to this account in every device. I see you logged in with free account, so you need to have your Premium assigned to a different email address.

mariow60

Yesterday I checked my account and there is no premium on this email. I tried to buy premium and paid two times but didn't get my premium account yet. On my creditcard I also can not see that it is book of. What to do?

Suty

@mariow60 Hi, can you please provide any invoices, payment confirmations or anything that could help us to find your Premium at support@windy.com?

Also the device, where you made the purchase would be appreciated.

@Ondřej-Šutera i just log out from my windy premium account when i log in again its not premium anymore? I cannot restore it.

Suty

@iam_mai This issue is standardly caused by the fact, user assigned the Premium with different email address (including a typo very often). Can you please provide further info, invoice or any similar confirmation at support@windy.com, so we can help you to solve this issue?

@Ondřej-Šutera already sent email and screenshots or details. Thank you.

@iam_mai

@iam_mai

Suty

@iam_mai Please try to handle this process in our iOS Windy app and let me know about the result:

Open the Windy.com app and log in with your account
Open the subscription offer and click on “restore purchases.”

This action should assign the Premium to your account, and you can use it across your devices.

@Ondřej-Šutera i already did that.

Suty

@iam_mai Okay, so you probably see the issue as well. You assigned your Premium to email with a typo (missing "y"). So please delete your account with correct email, then login with wrong one and change the email there to your correct one. If you have any questions, please let me know.

@Ondřej-Šutera i have a correct email address when i register to windy

@iam_mai i cannot log in to the account that windy assigned my premium account

@iam_mai i cannot purchase premium windy with my apple account if i use the wrong email address

iam_mai

I cannot access my windy account because i change it to may_lim0526@ahoo.com ao now what will i do?

Suty

@iam_mai I fixed the situation for you and sent further info at your email address. Please check the message and let me know if you have any questions.