Premium not working on new phone while old one crashed!
-
@iam_mai This issue is standardly caused by the fact, user assigned the Premium with different email address (including a typo very often). Can you please provide further info, invoice or any similar confirmation at support@windy.com, so we can help you to solve this issue?
-
@Ondřej-Šutera already sent email and screenshots or details. Thank you.
-
-
-
@iam_mai Please try to handle this process in our iOS Windy app and let me know about the result:
- Open the Windy.com app and log in with your account
- Open the subscription offer and click on “restore purchases.”
This action should assign the Premium to your account, and you can use it across your devices.
-
@Ondřej-Šutera i already did that.
-
@iam_mai Okay, so you probably see the issue as well. You assigned your Premium to email with a typo (missing "y"). So please delete your account with correct email, then login with wrong one and change the email there to your correct one. If you have any questions, please let me know.
-
@Ondřej-Šutera
i have a correct email address when i register to windy -
@iam_mai
i cannot log in to the account that windy assigned my premium account -
@iam_mai i cannot purchase premium windy with my apple account if i use the wrong email address
-
I cannot access my windy account because i change it to may_lim0526@ahoo.com ao now what will i do?
-
@iam_mai I fixed the situation for you and sent further info at your email address. Please check the message and let me know if you have any questions.
