Restore Premium after deleting account and resign with same email adress
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Dear Windy Team,
Got a problem with my premium account. About 2 month ago I signed for windy premium via iphone
I used the "sign in via apple" to create the account etc.
Somehow I wanted to change the account details. I wanted to change the user name for forums etc. but could not manage.
I do not exactly know how...but somehow i touched the field to delete the account :(
After creating a new account with the same email address i´m not able to "restore" my premium account anymore. Tried to change forecast to 1h und resign/restore purchase, but didn’t work.
For restoring I could not find the needed number.But at the iphone under preferences -> account -> subscriptions it´s still active.
Would be great if you could help.
I´m a really big lover (even time is short) of your app and it´s really amazing.Cheers,
Riddla -
@Riddla You will probably need to restore your purchase by following the steps below:
- Open the Windy.com app and log in with your account
- Open the subscription offer and click on “restore purchases.”
This action should assign the Premium to your account, and you can use it across your devices.
Let me know about the result. -
@Ondřej-Šutera
Like said… did not work.
Tried it via browser and also app -
@Riddla And what error did you get in the app?
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@Ondřej-Šutera no error. Just disappears.
It seems that all layers are working. But on the upper right corner the yellow get premium label is shown and also premium widgets say that I should activate premium -
@Riddla forgot to mention that when I hit restore purchase a window is shown where it says that I should enter my purchase number in case I used fastspring.
But like said… I purchased via iPhone and I do not have some Numer like „WINDY1234-….“
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@Ondřej-Šutera tired it via app and browser.
But I think I managed. Deinstalled and reinstalled the app. It seems that it now works 🤩
But thank you very much for your quick support 👍🏻✌🏻
