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    Mistakenly purchased 2 subscriptions

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    • Normunds ZutiņšN
      Normunds Zutiņš
      last edited by

      Hello!

      My profile showed that my premium subscription had ended and I couldn't use premium features. Therefore I logged on the web account (mistakenly using google credentials, that is my google e-mail), which was on 17th of October. And today (24th October) I realized that the mistake has been done and automatic renewal of my main account has been renewed. Only thing I cannot understand is, why it didn't get renewed instantly, but had to wait for another week, which made me to repurchase the subscription.
      Could You please take a look at it and cancel and refund one of the subscriptions?
      How can I contact to You privately, as I don't want to publicly disclose my credentials.

      Thanks.

      Normunds

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS
        Suty Administrator @Normunds Zutiņš
        last edited by

        Hi @Normunds-Zutiņš, please send all info at support@windy.com, so I can help you to solve the whole situation.

        1 Reply Last reply Reply Quote 0
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