Premium not available on Web App
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I have purchased a Premium subscription for Windy on my Smartphone and it works fine. If I log in on the Desktop App with the same user (Google SSO) the Premium Features are not available and it seems like a different user profile to me.
Anyway to fix this ? Support did not reach back to me
P.S I noticed that there a two different Google SSO prompts. On my phone its (windy Firebase) and on the Desktop it is (windy.com).
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@Tobias-L-2 I checked your account under username Tobias L. 2 and it is an account under email address l*****ttobias@gmail.com. Can you please check your user info in your mobile device? There must be different email address connected to the Premium.
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S Suty moved this topic from Your Feedback and Suggestions on
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@Ondřej-Šutera The email address on my mobile Account is the same as on the desktop account. I use the same login mechanism (Google SSO) with the exact same user. The email address is also the same
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@Tobias-L-2 Are you able to login to your Premium in your mobile device? Can you please check that and send the screenshot to me?
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@Ondřej-Šutera Yes, I am able to log into the mobile app with Google SSO. My username there is Tobias Lindert and I do have premium.
If I repeat the same process with the same Google SSO on my desktop I do not have the Premium Features and my user name is "Tobias L. 2".
Seems there are two different users for the same email created with Google SSO
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@Tobias-L-2 Can you share any screenshot from the mobile app you use?
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@Tobias-L-2 Unfortunately, this is not our app. We are Windy.com wit the red logo, you downloaded the wrong one. But you can still download ours, since we have apps in Google Play and AppStore as well.
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@Ondřej-Šutera oh damnit ! Did not now about this. Super confusing ..
Anyway, thanks for the help !
