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    Gray screen using Safari

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    • H
      himesgt | Premium
      last edited by

      Re: gray screen

      I am back to getting the dreaded gray screen when I try to load Windy.com on my MacBook Pro. In fact when the gray screen is up I cannot even pull down the menu in the top left. It is as though I am not connected.

      I have no problem using Windy. com through Firefox. Everything works fine. My Safari is 17.1. I have cleared Windy from the cache and made sure WebGL is enable when I have logged in on Firefox.

      Not sure what to do next. This seems to be a bug with Safari.

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS
        Suty Administrator @himesgt
        last edited by

        @himesgt Hi, thank you for reporting this. I will test the behavior in the same version of the browser to get further info.

        H 1 Reply Last reply Reply Quote 0
        • H
          himesgt | Premium
          last edited by

          It has been 10 days since I reported this bug. Have you been able to solve this problem. Below is some additional info that may be of help to you.

          Greg

          Windy: Wind map & weather forecast
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
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          1 Reply Last reply Reply Quote 0
          • H
            himesgt @Suty | Premium
            last edited by

            @Ondřej-Šutera

            Unfortunately my cut and paste did not capture what was on the screen.

            SutyS 1 Reply Last reply Reply Quote 0
            • SutyS
              Suty Administrator @himesgt
              last edited by

              @himesgt Hi, can you please test the behavior in the anonymous window in Safari?

              H 1 Reply Last reply Reply Quote 0
              • H
                himesgt @Suty | Premium
                last edited by

                @Ondřej-Šutera

                Good suggestion. I tried this and it did not work. Still unresponsive gray screen. The last time I and several others had this problem Administrator Korina sent us a note to say a patch was created which ultimately solved the problem.

                Don't know if this helps, but when I opened the JavaScript Console I got the message written below. This was the only item in the console.

                [Error] TypeError: undefined is not an object (evaluating 'hd.NO_ERROR')
                b (index.js:1:236011)
                Global Code (index.js:1:343332)

                SutyS H 2 Replies Last reply Reply Quote 0
                • SutyS
                  Suty Administrator @himesgt
                  last edited by

                  @himesgt Could you please try to open this link to Windy error console?

                  1 Reply Last reply Reply Quote 0
                  • H
                    himesgt @himesgt | Premium
                    last edited by

                    @himesgt

                    Unfortunately the same result.

                    SutyS 1 Reply Last reply Reply Quote 0
                    • SutyS
                      Suty Administrator @himesgt
                      last edited by

                      @himesgt So you don't have anything when you visit Windy? Can you please try to send the screenshot once again?

                      H 1 Reply Last reply Reply Quote 0
                      • H
                        himesgt @Suty | Premium
                        last edited by

                        @Ondřej-Šutera

                        Screenshot 2023-11-14 at 1.54.37 PM.png

                        This is what it looks like. I can zoom in and out, but when I click on the menu in the upper left nothing happens. Since Windy works just fine on Firefox I know it has something to do with Safari.

                        1 Reply Last reply Reply Quote 0
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