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    Why haven't I seen lightning signals for over a month?

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    • S
      suleiman123 @Suty
      last edited by

      @Ondřej-Šutera Hello.. No.. there is no lightning on the world map.. even in the clouds that are certain to be thunderous and giant.

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS
        Suty Administrator @suleiman123
        last edited by

        @suleiman123 Okay, which device do you use? Is it the Android device? Can you please test the behavior in the browser on the same device?

        Also which version of Windy you have installed?

        S 2 Replies Last reply Reply Quote 0
        • S
          suleiman123 @Suty
          last edited by

          @Ondřej-Šutera I use an iPhone.. The problem of not seeing lightning has been present for months, before the iPhone was updated, and it also did not change whenever you updated the application.

          1 Reply Last reply Reply Quote 0
          • S
            suleiman123 @Suty
            last edited by

            @Ondřej-Šutera IMG_5517.jpeg

            IMG_5516.jpeg

            SutyS 1 Reply Last reply Reply Quote 0
            • SutyS
              Suty Administrator @suleiman123
              last edited by

              @suleiman123 Can you share the version of Windy with us (You can find this in the menu of app)? Can you please check the error console in Windy, also in the menu?

              And did you check the browser in the same device? Can you test it if you see lightnings there in comparison to the app?

              S 1 Reply Last reply Reply Quote 0
              • S
                suleiman123 @Suty
                last edited by

                @Ondřej-Šutera
                [ Restart the app ]
                Sweet, no errors reported :-)

                About this version
                Target: mobile.html
                Version: 40.0.6 (What's new)
                Built: 2023-10-24, 09:32
                Started: 2023-11-02T09:59:50.156Z (9m)
                Your browser: Mozilla/5.0 (iPhone; CPU iPhone OS 17_0_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/15E148
                WebGL particles: not

                SutyS 1 Reply Last reply Reply Quote 0
                • SutyS
                  Suty Administrator @suleiman123
                  last edited by

                  @suleiman123 Did you test the browser in that device?

                  S 2 Replies Last reply Reply Quote 0
                  • S
                    suleiman123 @Suty
                    last edited by

                    @Ondřej-Šutera Yes, from the Firefox browser and the Chrome browser, the lightning signals work, but inside the application they do not work. This image is from the Firefox browser
                    IMG_5518.jpeg

                    1 Reply Last reply Reply Quote 0
                    • S
                      suleiman123 @Suty
                      last edited by

                      @Ondřej-Šutera Yes, from Firefox and Chrome browsers, lightning signals is work. So how can the problem be solved within the Windy application on the My iPhone?

                      SutyS 1 Reply Last reply Reply Quote 0
                      • SutyS
                        Suty Administrator @suleiman123
                        last edited by

                        @suleiman123 Our colleagues are already investigating the whole issue, so I will keep you posted about any progress.

                        S 1 Reply Last reply Reply Quote 2
                        • S
                          suleiman123 @Suty
                          last edited by

                          @Ondřej-Šutera Unfortunately, it's been almost 20 days and the problem has not been resolved (there is no lightning signal at all in the app). I rush to update the app every time a new update is downloaded, but unfortunately, there seems to be no interest.

                          SutyS 1 Reply Last reply Reply Quote 1
                          • SutyS
                            Suty Administrator @suleiman123
                            last edited by

                            @suleiman123 We are aware of certain number of users with this issue, but we are not able to replicate it on our end and there is almost nothing we can get from these users which could help us to solve this. We didn't loose any interest in solving this, but it is much more difficult than we expect.

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