Black screen

[Bea 7]

Hi, I have a black screen when opening a favourite place on Windy on IPhone.

[Suty]

@Bea-7 Can you please let us know which device, iOS version and Windy version you have? Also do you see completely black screen or only certain parts are missing?

[Bea 7]

@Ondřej-Šutera
Hi,
I have an Iphone XR IOS 17.0.3
Windy 40.0.6 - 23/10/2023
The black screen includes the map with the layers (rain). I can read the locations, cities, on the map.
Regards

[Suty]

@Bea-7 Can you please provide any screenshot with that situation?

[Bea 7]

@Ondřej-Šutera
I’ve tried to send a screenshot but I can’t upload the image in my answer. The attachment sends only a text description of my upload. Could you tell me how I can do this ? Thx

[Suty]

@Bea-7 Please try this button:

[Bea 7]

@Ondřej-Šutera

I don’t know if you can see the screenshot. I don’t see a picture.

[Bea 7]

@Ondřej-Šutera
Ok sending the screenshot is succeeded!

[Suty]

@Bea-7 Thank you for this. Did you try to completely reinstall Windy?

[Bea 7]

@Ondřej-Šutera
Yes I reinstalled the app and I suppose the problem has been solved. The screen is ok. Thank you !

[Bea 7]

@Ondřej-Šutera
Sorry, I have again a black screen. 😏

[Suty]

@Bea-7 Is this issue in all layers (Windy, Rain, Radar,...)?