Premium Account not activated

[Peter Klamser]

I have a Premium Account but I am not able to See that they Account ist active, because I always See the Advertisement to open a Premium Account.

[Suty]

@Peter-Klamser Hello, to pair Premium, follow these steps:

1. Go to the desktop and log in with your Windy account
2. Open the subscription offer window (e.g., click on the 1h forecast button in the detail of a specific location)
3. Click on 'Restore purchases
4. On the next page, insert the subscription Order Reference code that you have in the invoice.

[Suty]

@Peter-Klamser Hi, I see you made another post about this issue. Did you have possibility to try it out?

[Radicus]

Not working for me, plus I got charged twice. Is there contact info to resolve this?

[JAviat]

Incorrectly charged for renewal. Not due till Feb 24. How do I get a refund please?

[Radicus]

Actually, I was able to restore with the code, but how do I get one of the payments refunded?

[Suty]

@JAviat @Radicus Can you please send further details about these payments at support@windy.com?