Received an email from Windy saying annual payment failed
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"We were unable to process your payment for your Windy Premium subscription of $18.99
To avoid subscription cancelation, please ensure the payment method attached to your FastSpring account is still valid, or update it."FastSpring acct OK
PayPal has no record of the proposed payment.
The Bank has no record of payment request from PayPal.
History of payments shows prior payments successful.
Ignorance rules.
Please get a reliable payment system. -
@keepitsimpleengr Hi, it is possible that there was a certain error. Could you please check the subscription management here?
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@Ondřej-Šutera
From FastSpring Seller Support
Hello Larry.I'm so sorry to hear that you've been having trouble purchasing on our platform. I completely understand how frustrating it can be when technology doesn't work the way we want it to.
After investigating the issue, the only thing we really know is that PayPal declined the charge. They do not provide any more information than this.
It can be for any number of reasons. It could be a problem within PayPal itself or an issue with the credit card associated with your PayPal account. I'd suggest you contact PayPal directly for assistance. In most cases, re-adding PayPal as your payment method via your account management page would solve the issue. Your account management page can be accessed via:https://windy.onfastspring.com/account/40AwsDTAQva4SFsUJbpIQg/jMpwAuPERIA
If there's anything else I can do to assist you, please don't hesitate to let me know.
Best regards,
Raul B.
Fastspring's Customer Experience team.MY REPLY
PayPal HAS NO RECORD of any request being received on my account much less being declined in Nov 7. Furthermore, my bank has no record of any enquiry from PayPal and furthermore there were adequate funds in mmt account.The only notice I received came from you with absolutely NO INFORMATION.
Fastspring needs to follow best practices and stop passing the buck, -
@keepitsimpleengr Unfortunately, I cannot help you in this matter. Do you use our app in the mobile device? If you do, you can purchase the new subscription there, since mobile apps use Google Play or AppStore to handle the subscription management, instead of Fastspring.
