I paid money already but can not create premium account
-
Dear Sir,
My account was paid my Momo wallet (from Vietnam) , and I have checked already that the money was paid already but my account still not upgrade to premium, please help me to check, thanks -
@Ba-tung-Nguyen Hi, which platform did you use for the purchase? Google Play, AppStore or Fastspring on the desktop?
-
@Ondřej-Šutera I purchased through Momo app which is in Vietnam app, can you help me to recheck? Thanks
-
@Ba-tung-Nguyen Yes, Momo is probably something like PayPal, but we use Google Play, AppStore and Fastspring to handle all purchases of our Premium and then one of these can work together with Momo for the payment. Can you let me know which device you used for the purchase?
-
@Ondřej-Šutera it is android phone Sir, can you help me to recheck with the payment team about my purchase? because my money was charged already thanks
-
@Ba-tung-Nguyen You will need to restore your purchase by following the steps below on the device, where you made the purchase:
- Open the Windy.com app and log in with your account
- Open the subscription offer and click on “restore purchases.”
This action should assign the Premium to your account, and you can use it across your devices.
-
@Ondřej-Šutera Well noted, I already press restore purchase but it still not help, my account still not in premium mode. Could you log in to my account & recheck for me? thank you!
-
@Ba-tung-Nguyen Unfortunately it is not possible, did you handle that process on the same device, where you made the purchase? Also what did you get after tapping on Restore purchases button? Can you share the screenshot of it?
-
@Ondřej-Šutera 
Please see the upload photo showing that I already paid for windy, and windy already got my money for premium account , please help me to check again, thanks
-
@Ba-tung-Nguyen Okay, can you let me know what did you get when you tried to restore the purchase?
-
I paid and it keeps telling me to go premium? I've not got access?
-
@Scottie-1 I meant these two steps that must be done:
- Open the Windy.com app and log in with your account
- Open the subscription offer and click on “restore purchases.”
-
@Ondřej-Šutera I'll give it a try 🙏
