i payed for premium but never got :(

[Hans Hubenbauer]

i payed for premium but never got :(
Please unlock me, thank you

[idefix37]

@Hans-Hubenbauer

Did you follow these steps :
https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

[Hans Hubenbauer]

@idefix37 Thank you , it says that i didn't buy Premium.. i used the one time pay Offer .. its a while ago...

[Suty]

@Hans-Hubenbauer Hi, can you please specify when you purchased the Premium, which device did you use for the purchase? I tried to search your purchase on all platforms, but there is no record under your email no*******fun@gmail.com