Refund of premium subscription
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I tried to remove myself from the free app but was unable to do so. $164 dollars was charged to my bank account. I have removed the app from my phone and do not intend to use it. I want a refund
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Hi @Sidney-Drew, I checked your account and Premium, which is connected to your account, and you purchased the service on November 28 and the cost is $18.99.
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@Ondřej-Šutera There is another account in the system that I was charged the $164 for. Please look for the other account. The charge was made on 30 Nov 2023. Please help if you can.
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@Sidney-Drew Do you have any invoice or email confirmation? I don't think that charge is made by us. There is another Windy with the blue app and they have much higher prices.
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@Ondřej-Šutera The only thing that i can see is the charge collected from Apple pay on 30 Nov. Do you have a way that you or I can get into the other windy?
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@Sidney-Drew Do you see anything in your subscriptions/purchases under your AppleID? I checked your account once again, and you paid for the active subscription via Fastspring, no AppStore.
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@Ondřej-Šutera Yes, it was paid out of my apple account
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@Sidney-Drew Okay, do you see any price in your AppStore under purchases?
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@Ondřej-Šutera Yes, the $164. It has already been deducted from my bank account
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@Sidney-Drew I am afraid that the purchase is from different app, since we have two Premium plans and both of them are under $30.
Also, if you want to get a refund from AppStore, you need to request the refund there from them.
