Premium subscription
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Premium subscription i paid, but still not reflecting
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Hi, I purchased before creating windy account. Is there any way to add my purchased premium to windy account or can i get refund. Once refund received, I will subscribe again with windy account.
Do you want the transaction details?
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@Pavan-Kumar-Mudduluru It is possible to connect your existing account with new Premium. May I ask which platform did you use for the purchase (Google Play, AppStore or Fastspring on the desktop)?
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The platform is Google Play
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@Pavan-Kumar-Mudduluru You will need to restore your purchase by following the steps below:
- Open the Windy.com app and log in with your account
- Open the subscription offer and click on “restore purchases.”
This action should assign the Premium to your account, and you can use it across your devices.
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No luck, I tried the way as you mentioned. Windy account and Google play purchase account both are same in my case.
The error comes as we didn't find any purchases to restore.
Do you want the Google play transactions details or any other way for fix
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@Pavan-Kumar-Mudduluru I checked your email on the end of Google Play and there are three attempts to purchase the Premium. But they are not successful.
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The amount got debited on 7th December. I have the transaction details with me.
Let me check once and get back to you if need any further help.
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@Pavan-Kumar-Mudduluru It is possible that there is a blocked charge, but it was not successfully finished so it will be returned back to your account.
