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    Annual subscription not activated

    Windy Premium
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    • C
      cijeyan80
      last edited by

      I have paid the annual subscription through Google store using my mail ID. But still my subscription is not activated.
      Date 12 Dec 2023, 19:23
      Pls help to solve this issue, Thanks

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS
        Suty Administrator @cijeyan80
        last edited by

        Hi @cijeyan80, you will probably need to restore your purchase by following the steps below:

        1. Open the Windy.com app and log in with your account
        2. Open the subscription offer and click on “restore purchases.”

        This action should assign the Premium to your account, and you can use it across your devices. If you get any error, please let us know.

        C 1 Reply Last reply Reply Quote 0
        • C
          cijeyan80 @Suty
          last edited by cijeyan80

          @Ondřej-Šutera sorry, my subscription amount re credited my account.

          SutyS 1 Reply Last reply Reply Quote 0
          • SutyS
            Suty Administrator @cijeyan80
            last edited by

            @cijeyan80 Okay, I found your purchase attempts and you haven't been successful with any of them, is it correct?

            1 Reply Last reply Reply Quote 0
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