Issue with Premium Access Despite Annual Subscription Renewal

rafael reyes 2

Dear Windy.com Support Team,

I hope this message finds you well. I am writing to you regarding my account and the recent renewal of my annual subscription to Windy.com. My username is rafael reyes 2, and the associated email address is rerm.arica@gmail.com

I recently renewed my annual subscription through the Google Play Store subscription management platform. I have verified in the subscription manager, and the renewal transaction has been processed successfully, ensuring my continued access to the premium features of the service.

However, I have noticed with concern that despite the successful renewal, I am unable to access the premium features that are supposed to be available for annual subscribers. When attempting to access these features, I encounter limitations and restrictions that should not apply to my account.

Attached to this message are screenshots confirming the renewal of my subscription and the restrictions I am experiencing on the platform. As a loyal customer of Windy.com, I value the quality of your services and the accuracy of your weather information, but this experience has caused frustration and confusion.

I request your prompt intervention to resolve this issue and restore my full access to the premium options for which I renewed my annual subscription. Additionally, I would appreciate any further explanation regarding the situation and the measures that will be taken to prevent similar issues in the future.

I would like to remind you that my decision to renew my annual subscription was based on the trust I have placed in Windy.com as a reliable provider of weather information. I hope we can efficiently address this inconvenience and maintain a positive user experience.

Thank you for your prompt attention, and I am available to provide any additional information necessary to address this problem.

Sincerely,

Rafael E. Reyes Mühlenbrock
+56 9 39070594
Rafael E. Reyes Mühlenbrock

Suty

@rafael-reyes-2 Hi, I checked your payments and you made the second purchase after the end of the previous one. So please now, try to handle this restoring process:

Open the Windy.com app and log in with your account
Open the subscription offer and click on “restore purchases.”

This action should assign the Premium to your account, and you can use it across your devices.

rafael reyes 2

@Suty Re: Issue with Premium Features Access - Follow-up

Hey Windy.com Support Team!

Thanks for getting back to me so quickly. I followed your tips, and now I've got Premium access on my account. Everything's working smoothly on my devices!

Appreciate your help and the quick fix. If there's anything else you need from me, just let me know.

Thanks again!

Cheers,
[Your Name]

ilias karagiannis

Dear windy support team . I have the same issue with premium access .