Radar
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My organization recently purchased a premium subscription for your service in order to use it on a web application that serves fire fighters in the US and Canada. We were very happy with the product until we noticed that upon switching from the embedded widget to the paid premium service, we no longer had access to the radar and radar satellite overlays.
After digging through this community forum, I've discovered several unhelpful replies in threads of people dealing with the same issue. Such as the following:
How can I see more layers?
Radar overlay is missing in API4
radarYou advertise clearly in the following screenshot that we can use any windy feature we'd like.
It's also very clear from your main website at windy.com that there is an available radar and satellite overlay.
All this being said, we expected to have access to all overlays, especially the very first one listed on your main website / product demo, and only after subscribing discover that it's not available for some reason.
We'd like to continue to use your product, but if we're not able to access this specific overlay, we will not be able to continue to do business with your organization.
If you are unwilling to provide us with access to the radar and radar satellite overlays that are so prominently displayed, then we demand a full refund of our purchase.
In the event a refund is not issued, we will pursue a charge back with our credit card company and will warn others of the, frankly, deceptive advertising practices utilized on your website.
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I'm posting this to increase viewership in hopes that we receive a response soon. If we don't hear back in the next few days, we'll unfortunately be forced to take the aforementioned actions.
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@edispatches Hi, you are correct that the title is a bit confusing, however, all available models are displayed immediately after exlopring the API. Radar and satellite layers are not available, because we get these data from multiples sources and not all of them are okay with sharing their data.
