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    iPhone widget not working

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    • D Offline
      danielk9
      last edited by

      The widget stopped updating a few days ago. I have tried deleting the app and reinstalling, logging out, in, etc.. and it's always just black now. Iphone on iOS 17.3

      SutyS 1 Reply Last reply Reply Quote 2
      • SutyS Offline
        Suty Windy Staff @danielk9
        last edited by Suty

        @danielk9 Can you tell us which widget has this issue? Also, do you use any special mode (lockdown,...) on your device?

        altenstrA D 2 Replies Last reply Reply Quote 0
        • altenstrA Offline
          altenstr @Suty
          last edited by altenstr

          @Suty I have the same problem. Since the last update every widget just stays black. Even after removing and adding it again to the Home Screen. iOS 17.2.1

          SutyS 1 Reply Last reply Reply Quote 0
          • SutyS Offline
            Suty Windy Staff @altenstr
            last edited by Suty

            @altenstr Which version of Windy specifically you use? Also can you please answer questions, I mentioned in my previous message here?

            altenstrA 1 Reply Last reply Reply Quote 0
            • altenstrA Offline
              altenstr @Suty
              last edited by altenstr

              @Suty I just updated my iPhone to iOS 17.3.1. I also have the lastest Windy version 41.010241 installed and it's working again. Seems like there was a compatibility issue with the older iOS version. In both cases there was no special mode activated.
              Thanks for the fast replies.

              1 Reply Last reply Reply Quote 1
              • D Offline
                danielk9 @Suty
                last edited by

                @Suty I am using whatever the latest is. I have auto updates on. I am going to update to 17.3.1 and see if that fixes it. I was using the large non premium widget with forecast.

                1 Reply Last reply Reply Quote 0
                • D Offline
                  danielk9
                  last edited by

                  After update to iOS 17.3.1 widget is working. May have been the restart. May have been the update.

                  Russell HodgesR 1 Reply Last reply Reply Quote 0
                  • Russell HodgesR Offline
                    Russell Hodges @danielk9 | Premium
                    last edited by

                    @danielk9 I am on iOS 17.4 beta and the widgets are not working. Browsing the widgets to add them they are all just a black box. When adding it it just adds a black box, and when I click on it once it adds it seems to try to open the app but crashes.

                    SutyS 1 Reply Last reply Reply Quote 0
                    • SutyS Offline
                      Suty Windy Staff @Russell Hodges
                      last edited by

                      @Russell-Hodges Hi, did you have this issue with standard production release of Android? We cannot guarantee functionality of our widgets on Beta version.

                      Russell HodgesR 1 Reply Last reply Reply Quote 0
                      • Russell HodgesR Offline
                        Russell Hodges @Suty | Premium
                        last edited by

                        @Suty This is on iPhone not android, but I figured it may be some beta issue and have no issues waiting to see if it is fixed in the final release.

                        Anyway, it may be a false alarm. I just updated to iOS 17.4 Beta 4 which did a reboot and now everything seems to be working fine and it looked like widget refresh correctly, so maybe it was the beta and is now fixed. Who knows :) If I get the same issues with the final version I will let you know.

                        SutyS 1 Reply Last reply Reply Quote 1
                        • SutyS Offline
                          Suty Windy Staff @Russell Hodges
                          last edited by

                          @Russell-Hodges Sorry about missing this, my fault. Anyway, this will be related to the Beta version.

                          1 Reply Last reply Reply Quote 1
                          • S Offline
                            Saxisgood
                            last edited by

                            Widget not working on iPhone or iPad Pro both on iOS 17.7 and Windy version 13.7.3 I have tried deleting and reinstalling but still not working on either device

                            SutyS 1 Reply Last reply Reply Quote 0
                            • SutyS Offline
                              Suty Windy Staff @Saxisgood
                              last edited by

                              @Saxisgood According to the version, you mentioned, you use a different app and not Windy.com with the red logo. Our latest version is 43.0.3.

                              1 Reply Last reply Reply Quote 0
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