Charged Twice
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Could you refund one of my purchases? For some reason, I have two subscriptions on the same email. Seems odd you can have multiple annual subscriptions on the same account. One of the order reference numbers is WINDY231203-5178-33460 and the other WINDY231203-5315-43394. Thanks
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@Lachlan-Fisher Hi, I already refunded the second, not used, purchase for you.
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Hello
I was also charged twice for my recent Premium purchase. I would appreciate your attention to this matter -
@Yevgen-Kuchma Hello, could you be more specific (without sharing sensitive information)?
I can see your purchase from the App Store (Apple) only for your account on this forum.
If you have purchased another subscription for a different email address, please send us all the relevant information (email, invoice, and the platform where you made the purchase) to support@windy.com. Have a nice day, Niki -
@Nicole-Dolezalova Turns out that I was charged twice by Apple. I refunded one of the purchases, but it appeared that my premium subscription was no longer active. Therefore I'm refunding my second payment now, hopefully to be able to sign up again afterwards.
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@Yevgen-Kuchma Ah we are sorry to hear about this complication. Hope you will resolve everything. If you prefer, there is another option to obtain the subscription using windy.com/subscription, which is easier to maintain, and we can assist with that more than Store-related subscriptions. Let me know if there is anything else, we can do for you. Niki
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@Nicole-Dolezalova apple denied my second refund, so I thought maybe we can try locating this payment to enable my windy premium? What do you need from me as a confirmation that the purchase was made?
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@Yevgen-Kuchma Hello, could you please try to pair the remaining subscription to the account with these instructions? Let me know if that helped you.
Otherwise, we would need more evidence to thoroughly understand the issue. Please send all invoices related to the Windy.com subscription, a print screen of the errors occurring, the version of iOS, and your account details (email used for login/username in Windy.com) to our support email at support@windy.com. Thank you and have a nice day, Niki -
@Nicole-Dolezalova hello, unfortunately the windy support at support @ windy.com turns out to be not very responsive. I got 1 reply throughout a week, and it didn’t have much to do with the issue. Is there any other way I could address this problem?
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@Yevgen-Kuchma said in Charged Twice:
@Nicole-Dolezalova hello, unfortunately the windy support at support @ windy.com turns out to be not very responsive. I got 1 reply throughout a week, and it didn’t have much to do with the issue. Is there any other way I could address this problem?
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@Yevgen-Kuchma Hello, I checked your email and we told you that we are not able to help you, since AppStore doesn't allow us.
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@Manfred-d Do you need any help as well?
