What’s going on?! (Premium)

Hello,

I don’t even know how to explain it politely, as I am really starting to have a very bad experience with Windy app.
First of all, my Premium account (DariusM) has some kind of a problem due to which I cannot use community forum. I have reported this issue here:

https://community.windy.com/topic/31173/premium-account-issue

It's been almost a month since I reported this issue and it still hasn't been fixed.

And secondly, it seems someone from Windy team is messing with my free account (dariusmil), as I cannot access it anymore. My account doesn’t exist! Why? Please see screenshots attached.
Guys, what is happening with my accounts?! Was it deleted/deactivated deliberately?
I have been using my free account to report my Premium account issues! And now I had to create one more bloody account to report all these problems!

It’s really annoying and too much hassle… I am very disappointed.

Looking forward to hearing from you.

Regards,
Darius

Are you just going to ignore my message?
Is anyone going to explain why my Windy account got deleted? I have had it since 2021.

Suty

@Darius_M Hi there, I found your free account under @dariusmil and it should exist. I will try to reset your password and send the new one here in the chat. Please test the login.

Also, I will ask our colleagues about the update, that should help you with your original account and let you know today.

@Suty
As you can see, it says there’s no account linked to that email. Hence I created another one to communicate with you.

Aminacal

Just curious about the outcome. Was it resolved?