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    Widgets doesn't update.

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    • SutyS
      Suty Administrator @gtrabison
      last edited by

      @gtrabison Hi, can you please check this article about SW on Samsung devices, that can affect the behavior of our widgets? It could help to solve the issue.

      ToniSRT 1 Reply Last reply Reply Quote 0
      • ToniSRT
        ToniSR @Suty
        last edited by

        @Suty I have followed what the article says but it still does not update. It is already spinning. I have Android 14 and Samsung S23. Thanks

        SutyS 1 Reply Last reply Reply Quote 0
        • SutyS
          Suty Administrator @ToniSR
          last edited by Suty

          @ToniSR Okay, thank you for checking. Our colleague, responsible for Android version of our app, is already taking a look at that issue. So hopefully there will be a solution as soon as possible.

          1 Reply Last reply Reply Quote 1
          • VoburV
            Vobur @gtrabison | Premium
            last edited by

            Having exactly the same issue. My device is Motorola G200 5G, Android 12.

            mleenderM 1 Reply Last reply Reply Quote 1
            • mleenderM
              mleender @Vobur | Premium
              last edited by

              @Vobur Same here, Samsung S21 FE Android 14. Put Windy in deep sleep to have any battery left at the end of the day 😢, would appreciate a more elegant solution. Issue popped up since the last update v41.2.3

              SutyS 1 Reply Last reply Reply Quote 0
              • SutyS
                Suty Administrator @mleender
                last edited by Suty

                @mleender Can you please try to uninstall and install Windy back on your device and let us know if draining persists?

                We know that issue must be solved on our end, however, it could help for now.

                MarcG77M 1 Reply Last reply Reply Quote 0
                • MarcG77M
                  MarcG77 @Suty | Premium
                  last edited by

                  @Suty

                  I've been experiencing the same in the past 2 weeks, my android device (Samsung S21 5G) is fully up to date with latest software/firmware etc. I have all permissions set correctly, there is no battery saving with the App (all turned off)

                  I have:

                  • Cleared Data & Cache = this temporarily fixes the issue but does not last long

                  • Uninstalled/Reinstalled the app = same as above

                  • Reset the Widgets = same as above

                  • Restarted the phone = same as above

                  Ultimately something is "stopping" the widgets from refreshing automatically after a short period and even manually refreshing does not work.

                  Android 14
                  One UI 6.0

                  Thanks

                  SutyS 1 Reply Last reply Reply Quote 2
                  • SutyS
                    Suty Administrator @MarcG77
                    last edited by

                    @MarcG77 Thank you for checking all possibilities, I will forward the issue to colleagues.

                    SebVanElsassS 1 Reply Last reply Reply Quote 1
                    • SebVanElsassS
                      SebVanElsass @Suty | Premium
                      last edited by

                      @Suty
                      Hi, I follow on this thread as I experience similar issue. The widget went all dark, with the notification "Updating widget" always present in the taskbar, for hours, and battery usage was abnormally high for windy.
                      I removed the wigdets from my home screen, but the windy battery usage remained high.

                      The app has all the correct permissions (battery, notifications, location,...)
                      I tried to reboot the phone, still unable to use the widget.

                      My device is a Gigaset GS5, runing android 12, and I have the nova app Launcher.

                      Hope this can be solved soon.
                      Regards

                      SutyS 1 Reply Last reply Reply Quote 1
                      • SutyS
                        Suty Administrator @SebVanElsass
                        last edited by

                        @SebVanElsass With this specification and custom launcher, I am afraid that there is something that affects battery optimization in your system. Sometimes, on many Android devices, you can have full battery access, but there is another app managing this and that affects the widget behavior as well.

                        For instance, certain Samsung models with their OneUI have optimization app installed, that our widgets cannot detect, but it still affect the behavior.

                        SebVanElsassS LprusakL 2 Replies Last reply Reply Quote 0
                        • SebVanElsassS
                          SebVanElsass @Suty | Premium
                          last edited by

                          @Suty
                          I tried also with the stock launcher, the same issue happens. So Nova is not to blame. I've been using Windy and its widgets for a while on this device without issue, so I doubt that there is a background process affecting it. Nevertheless, I've looked again deeply in all settings and looked for system app and could not find additional restriction settings that could affect windy behaviour.
                          I hope this can be solved soon.
                          Seb.

                          1 Reply Last reply Reply Quote 3
                          • LprusakL
                            Lprusak @Suty | Premium
                            last edited by

                            @Suty ...and will it be fixed? I've been a loyal user forever....this is frustrating

                            MarcG77M 1 Reply Last reply Reply Quote 0
                            • MarcG77M
                              MarcG77 @Lprusak | Premium
                              last edited by MarcG77

                              I've noticed something else, every Saturday it stops refreshing automatically and I have to reset everything again. This is now the third Saturday it's fine the same thing, last update of the widget was at 04:15 and it's now 08:00.

                              MarcG77M 1 Reply Last reply Reply Quote 0
                              • MarcG77M
                                MarcG77 @MarcG77 | Premium
                                last edited by

                                @MarcG77 ...and again at 4:10am Sunday morning, there's something stopping them from refreshing.

                                1 Reply Last reply Reply Quote 0
                                • SutyS
                                  Suty Administrator
                                  last edited by Suty

                                  @Lprusak We are working on the solution, however, I am not able to tell you the exact date.

                                  SebVanElsassS 1 Reply Last reply Reply Quote 3
                                  • SebVanElsassS
                                    SebVanElsass @Suty | Premium
                                    last edited by

                                    @Suty Good to read that a solution is coming.
                                    I am looking forward to being able to use Windy again,
                                    I had to completely uninstall the app, because it was still draining battery even without Windy widget on the home screen, while other weather app widget work fine.

                                    Thank you.

                                    1 Reply Last reply Reply Quote 2
                                    • Dat 7D
                                      Dat 7 | Premium
                                      last edited by

                                      Widgets update continuously, so my phone is hot

                                      1 Reply Last reply Reply Quote 1
                                      • marcorottaM
                                        marcorotta @gtrabison
                                        last edited by marcorotta

                                        @gtrabison said in Widgets doesn't update.:

                                        My device is a Samsung A53 with One UI 6.0.

                                        I can confirm the exact same situation on Samsung M54 with One UI 5. Widget had been refreshing forever, and Windy the top app in battery usage. After uninstalling battery back to normal. Thanks.

                                        Edit: as I've been using windy for quite some time and have followed last year's widget issues, I can confirm all permission were set as expected. Re-adding the widget or reinstalling the app sometimes fixes the issues for some time. Even removing the widget, the high battery usage remained, so I've uninstalled for now.

                                        1 Reply Last reply Reply Quote 2
                                        • G
                                          gsallman | Premium
                                          last edited by

                                          Samsung Galaxy S21 Ultra, Android 14, OneUI 6. Confirming the same. The Widget stopped working and there was a huge battery drain, so I removed the widget, but Windy is still a huge drain on the battery - see the attached screen grab.

                                          G 1 Reply Last reply Reply Quote 1
                                          • G
                                            gsallman @gsallman | Premium
                                            last edited by

                                            @gsallman Except this software won't let me attach a screen grab... so here's a link to the image on Dropbox.

                                            https://www.dropbox.com/scl/fi/6pcparsoulnsrjq2i8i4d/Screenshot_20240321_204957_Device-care.jpg?rlkey=s3rpnistgdgmeogawuvm9os1v&dl=0

                                            I don't know how the OS / phone calculates these figures, but 5 hours of CPU and 7 hours of GPS for an app that's running in the background, with just 2 minutes of screen time, seems excessive.

                                            1 Reply Last reply Reply Quote 2
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