I need to update my card details to renew my subscription, but when I click on 'subscription' (I'm logged ion), I get a new tab telling me to enter my e-mail address. When I do so I receive a message on the same tab (FastSpring I believe) telling me an e-mail has been sent to allow me to update payment details, but I never receive any e-mails, despite having tried many times. Please advise.

]]>https://community.windy.com/topic/31848/can-t-update-payment-methodRSS for NodeThu, 08 Oct 2026 02:00:12 GMTMon, 11 Mar 2024 13:34:04 GMT60@smithereens Hi, your email address in Windy account is different in comparison to used email in the purchase. You used this one in the purchase process: jd1969****@gmail.com

]]>https://community.windy.com/post/185237https://community.windy.com/post/185237Tue, 02 Apr 2024 09:02:17 GMT@Suty Thanks

]]>https://community.windy.com/post/182639https://community.windy.com/post/182639Tue, 12 Mar 2024 11:48:18 GMT@JSGadsby I already canceled your subscription, so you can get the new one now.

]]>https://community.windy.com/post/182615https://community.windy.com/post/182615Tue, 12 Mar 2024 07:44:08 GMT@Suty ok

]]>https://community.windy.com/post/182612https://community.windy.com/post/182612Tue, 12 Mar 2024 07:20:18 GMT@JSGadsby Okay, I can cancel your subscription for now and you can purchase a new one with new email address, is it okay for you?

]]>https://community.windy.com/post/182609https://community.windy.com/post/182609Tue, 12 Mar 2024 07:12:44 GMT@Suty Thanks, but that e-mail address doesn't exist anymore, so I can't.

]]>https://community.windy.com/post/182568https://community.windy.com/post/182568Mon, 11 Mar 2024 19:59:38 GMT@JSGadsby Hi, you made a purchase with different email address, than you use in Windy. Please try to access the subscription management with js****by@gmail.com

]]>https://community.windy.com/post/182526https://community.windy.com/post/182526Mon, 11 Mar 2024 14:44:41 GMT