Can't update payment method
-
I need to update my card details to renew my subscription, but when I click on 'subscription' (I'm logged ion), I get a new tab telling me to enter my e-mail address. When I do so I receive a message on the same tab (FastSpring I believe) telling me an e-mail has been sent to allow me to update payment details, but I never receive any e-mails, despite having tried many times. Please advise.
-
@JSGadsby Hi, you made a purchase with different email address, than you use in Windy. Please try to access the subscription management with js****by@gmail.com
-
@Suty Thanks, but that e-mail address doesn't exist anymore, so I can't.
-
@JSGadsby Okay, I can cancel your subscription for now and you can purchase a new one with new email address, is it okay for you?
-
@Suty ok
-
@JSGadsby I already canceled your subscription, so you can get the new one now.
-
@Suty Thanks
-
I haven't changed my address - your update payment link doesn't work.
-
@smithereens Hi, your email address in Windy account is different in comparison to used email in the purchase. You used this one in the purchase process: jd1969****@gmail.com
