Can't update payment method
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I need to update my card details to renew my subscription, but when I click on 'subscription' (I'm logged ion), I get a new tab telling me to enter my e-mail address. When I do so I receive a message on the same tab (FastSpring I believe) telling me an e-mail has been sent to allow me to update payment details, but I never receive any e-mails, despite having tried many times. Please advise.
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@JSGadsby Hi, you made a purchase with different email address, than you use in Windy. Please try to access the subscription management with js****by@gmail.com
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@Suty Thanks, but that e-mail address doesn't exist anymore, so I can't.
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@JSGadsby Okay, I can cancel your subscription for now and you can purchase a new one with new email address, is it okay for you?
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@Suty ok
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@JSGadsby I already canceled your subscription, so you can get the new one now.
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@Suty Thanks
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@smithereens Hi, your email address in Windy account is different in comparison to used email in the purchase. You used this one in the purchase process: jd1969****@gmail.com
