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    Request for Cancellation and Refund of my Windy Premium annual subscription

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    • FrozenIUF
      FrozenIU | Premium
      last edited by

      Dear Windy Customer Service,

      I hope this email finds you well. I am a subscriber of your services under this account.

      Regretfully, I forgot to cancel my Windy Premium annual subscription before the end of the trial period and noticed today that an automatic payment has been deducted from my credit card.While I value your services highly, during this period, I am unable to continue the subscription.

      I would like to have get a refund for the premium account that I purchased today on 3/14/2024.

      Thank you in advance for your understanding and assistance.

      Sincerely,
      [FrozenIU]

      SutyS Zuzanna SpyrkaZ 2 Replies Last reply Reply Quote 0
      • SutyS
        Suty Administrator @FrozenIU
        last edited by

        Hi @FrozenIU, since you let us know immediately after the payment, I already refunded the payment for you.

        Rhanzon Allen FloresR 1 Reply Last reply Reply Quote 0
        • B
          Beeton | Premium
          last edited by

          Dear Windy Customer Service,

          Iam already premium and by mistake I bought the premium again today. As soon as I realize I cancelled the requeste and I would like to net a refund.}}

          Thank you in Advance for your understanding and assistance.

          Sincelrly,

          Ricardo Bertoncello

          SutyS 1 Reply Last reply Reply Quote 0
          • SutyS
            Suty Administrator @Beeton
            last edited by

            @Beeton Hi, I found your new extra purchase and refunded it for you.

            Oleg SaprykinO lasyutaL 2 Replies Last reply Reply Quote 0
            • Oleg SaprykinO
              Oleg Saprykin @Suty | Premium
              last edited by Oleg Saprykin

              @Suty Hello Suty, hope you are well. Could you please help me with refund? I just cancelled subscription. Order ID: WINDY240808-4179-80122. Thanks, all the best!

              1 Reply Last reply Reply Quote 0
              • lasyutaL
                lasyuta
                last edited by

                Добрий день, випадково оформив підписку на рік, прошу відмінити підписку і повернути гроші. Додатком користуюся дуже рідко. Дякую

                1 Reply Last reply Reply Quote 0
                • lasyutaL
                  lasyuta @Suty
                  last edited by

                  @Suty Good afternoon, I accidentally signed up for a year, please cancel the subscription and return the money. I use the application very rarely.

                  1 Reply Last reply Reply Quote 0
                  • SutyS
                    Suty Administrator
                    last edited by

                    @Oleg-Saprykin @lasyuta Hi, I refunded your both payments.

                    K KataniuzK 3 Replies Last reply Reply Quote 1
                    • KataniuzK
                      Kataniuz
                      last edited by Kataniuz

                      Dobrý den, chtěl bych zrušit svoje předplatné a vrátit peníze. Nesplnilo mé očekávání. Mám ho od včera, bude to prosím možné? Děkuji předem za ochotu.

                      KataniuzK 1 Reply Last reply Reply Quote 0
                      • KataniuzK
                        Kataniuz @Kataniuz
                        last edited by

                        @Kataniuz

                        Hello, I would like to cancel my subscription and get a refund money. It did not meet my expectations. I have it since yesterday, will it be possible please? Thank you in advance for your willingness.

                        1 Reply Last reply Reply Quote 0
                        • K
                          kajazankova @Suty | Premium
                          last edited by

                          @Suty Dobrý den, zrušila jsem si předplatné a chtěla bych ale poprosit o vrácení peněz. Předplatné nevyužiji.

                          1 Reply Last reply Reply Quote 0
                          • K
                            kajazankova @Suty | Premium
                            last edited by

                            @Suty
                            Hello,
                            I subscribe your service under this account.

                            But I forgot to cancel my Windy Premium annual prescription and noticed today that an automatic payment has been made from my card. I want to ask you, if it’s possible to refund me? I purchased premium account today on 8/20/2024.

                            Thank you for your help and have a wonderful day!

                            David PolášekD 1 Reply Last reply Reply Quote 0
                            • KataniuzK
                              Kataniuz @Suty
                              last edited by

                              @Suty Hello, I would like to cancel my subscription and get a refund money. It did not meet my expectations. I have it since yesterday, will it be possible please? Thank you in advance for your willingness.

                              Dobrý den, chtěl bych zrušit svoje předplatné a vrátit peníze. Nesplnilo mé očekávání. Mám ho od včera, bude to prosím možné? Děkuji předem za ochotu.

                              David PolášekD 1 Reply Last reply Reply Quote 0
                              • A
                                aderenza | Premium
                                last edited by

                                @Suty, if the model Arome 1.3km not be insert in App, I need to close my subscription annual.

                                David PolášekD 1 Reply Last reply Reply Quote 0
                                • David PolášekD
                                  David Polášek Administrator @aderenza
                                  last edited by

                                  @aderenza

                                  Hi, Arome 1.3 will be back in the next update. Check the post: https://community.windy.com/topic/36292/arome-1-3-km-will-be-back?_=1724245638199

                                  David Polášek (Windy.com)

                                  1 Reply Last reply Reply Quote 0
                                  • David PolášekD
                                    David Polášek Administrator @Kataniuz
                                    last edited by

                                    @Kataniuz

                                    Dobrý den, vaše předplatné bylo refundováno přes FastSpring, kde jste provedla platbu. Hezký den

                                    David Polášek (Windy.com)

                                    1 Reply Last reply Reply Quote 0
                                    • David PolášekD
                                      David Polášek Administrator @kajazankova
                                      last edited by

                                      @kajazankova

                                      Dobrý den, jelikož jste platila přes své Apple ID, tak platbu zpracovává Apple. Zažádejte si o vrácení platby zde: https://support.apple.com/cs-cz/118223

                                      O vrácení rozhoduje Apple, ale neměl by s tím mít problém, jelikož jste si zažádala v rámci 14 dnů od platby. Hezký den.

                                      David Polášek (Windy.com)

                                      1 Reply Last reply Reply Quote 0
                                      • informazioni quiI
                                        informazioni qui
                                        last edited by

                                        Hi,

                                        I wanted to share my experience and ask for a refund as well. It took me a while to figure out how to request it, but I'm finally here.

                                        Thank you all in advance for your help and support!

                                        Warm regards,
                                        Giulio

                                        1 Reply Last reply Reply Quote 0
                                        • N
                                          Natalia Barsova
                                          last edited by

                                          Hello, can I please cancel my windy subscription? I tried windy for a trip, and I don’t need it outside the trip and was charged 5 minutes ago, thought I have till 23:59 to cancel… Thank you in advance!

                                          1 Reply Last reply Reply Quote 0
                                          • Zuzanna SpyrkaZ
                                            Zuzanna Spyrka @FrozenIU
                                            last edited by

                                            Regretfully, I forgot to cancel my Windy Premium annual subscription before the end of the trial period and noticed today that an automatic payment has been deducted from my credit card.While I value your services highly, during this period, I am unable to continue the subscription.

                                            I would like to have get a refund for the premium account that I purchased today on 09/03/2024.

                                            Thank you in advance for your understanding and assistance.

                                            1 Reply Last reply Reply Quote 0
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