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    Request for Cancellation and Refund of my Windy Premium annual subscription

    Scheduled Pinned Locked Moved Windy Premium
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    • KataniuzK Offline
      Kataniuz @Kataniuz
      last edited by

      @Kataniuz

      Hello, I would like to cancel my subscription and get a refund money. It did not meet my expectations. I have it since yesterday, will it be possible please? Thank you in advance for your willingness.

      1 Reply Last reply Reply Quote 0
      • K Offline
        kajazankova @Suty
        last edited by

        @Suty Dobrý den, zrušila jsem si předplatné a chtěla bych ale poprosit o vrácení peněz. Předplatné nevyužiji.

        1 Reply Last reply Reply Quote 0
        • K Offline
          kajazankova @Suty
          last edited by

          @Suty
          Hello,
          I subscribe your service under this account.

          But I forgot to cancel my Windy Premium annual prescription and noticed today that an automatic payment has been made from my card. I want to ask you, if it’s possible to refund me? I purchased premium account today on 8/20/2024.

          Thank you for your help and have a wonderful day!

          David PolášekD 1 Reply Last reply Reply Quote 0
          • KataniuzK Offline
            Kataniuz @Suty
            last edited by

            @Suty Hello, I would like to cancel my subscription and get a refund money. It did not meet my expectations. I have it since yesterday, will it be possible please? Thank you in advance for your willingness.

            Dobrý den, chtěl bych zrušit svoje předplatné a vrátit peníze. Nesplnilo mé očekávání. Mám ho od včera, bude to prosím možné? Děkuji předem za ochotu.

            David PolášekD 1 Reply Last reply Reply Quote 0
            • A Offline
              aderenza | Premium
              last edited by

              @Suty, if the model Arome 1.3km not be insert in App, I need to close my subscription annual.

              David PolášekD 1 Reply Last reply Reply Quote 0
              • David PolášekD Offline
                David Polášek Windy Staff @aderenza
                last edited by

                @aderenza

                Hi, Arome 1.3 will be back in the next update. Check the post: https://community.windy.com/topic/36292/arome-1-3-km-will-be-back?_=1724245638199

                David Polášek
                Marketing Director at Windy.com

                1 Reply Last reply Reply Quote 0
                • David PolášekD Offline
                  David Polášek Windy Staff @Kataniuz
                  last edited by

                  @Kataniuz

                  Dobrý den, vaše předplatné bylo refundováno přes FastSpring, kde jste provedla platbu. Hezký den

                  David Polášek
                  Marketing Director at Windy.com

                  1 Reply Last reply Reply Quote 0
                  • David PolášekD Offline
                    David Polášek Windy Staff @kajazankova
                    last edited by

                    @kajazankova

                    Dobrý den, jelikož jste platila přes své Apple ID, tak platbu zpracovává Apple. Zažádejte si o vrácení platby zde: https://support.apple.com/cs-cz/118223

                    O vrácení rozhoduje Apple, ale neměl by s tím mít problém, jelikož jste si zažádala v rámci 14 dnů od platby. Hezký den.

                    David Polášek
                    Marketing Director at Windy.com

                    1 Reply Last reply Reply Quote 0
                    • informazioni quiI Offline
                      informazioni qui
                      last edited by

                      Hi,

                      I wanted to share my experience and ask for a refund as well. It took me a while to figure out how to request it, but I'm finally here.

                      Thank you all in advance for your help and support!

                      Warm regards,
                      Giulio

                      1 Reply Last reply Reply Quote 0
                      • N Offline
                        Natalia Barsova
                        last edited by

                        Hello, can I please cancel my windy subscription? I tried windy for a trip, and I don’t need it outside the trip and was charged 5 minutes ago, thought I have till 23:59 to cancel… Thank you in advance!

                        1 Reply Last reply Reply Quote 0
                        • Zuzanna SpyrkaZ Offline
                          Zuzanna Spyrka @FrozenIU
                          last edited by

                          Regretfully, I forgot to cancel my Windy Premium annual subscription before the end of the trial period and noticed today that an automatic payment has been deducted from my credit card.While I value your services highly, during this period, I am unable to continue the subscription.

                          I would like to have get a refund for the premium account that I purchased today on 09/03/2024.

                          Thank you in advance for your understanding and assistance.

                          1 Reply Last reply Reply Quote 0
                          • foursakenF Offline
                            foursaken
                            last edited by

                            Hi, dear Windy Administrators and Customer Service.

                            I want to cancel my Windy Premium annual subscription and get a refund for the premium account.

                            I purchase on 9/2/2024. I send an email but didn't respond.

                            Thank you.

                            A. Monroy

                            1 Reply Last reply Reply Quote 0
                            • V Offline
                              Vikitch
                              last edited by

                              Hi, I have cancelled my trial, but it has charged me for some reason for a PRO account? I have only discovered this charge in my account.
                              I do not want to is this app and never our head a PRO account. The trial did not live up at all to any of my expectations and all forecasts were completely off the entire two days I tried it.
                              I would like to request a refund, please.
                              I can’t find the ID for this, but the charge was on 20. September 2024. I have no clue how this even happened since I never requested the pro version.
                              Thanks and regards,
                              Viktoria

                              SutyS 1 Reply Last reply Reply Quote 0
                              • SutyS Online
                                Suty Windy Staff @Vikitch
                                last edited by

                                @Vikitch You are probably contacting the wrong company, since we don't offer any trial plan.
                                Also, we are Windy.com (with a red logo), and our subscription is called Windy Premium, not “Windy PRO.” Our Premium service costs €18.99 (or equivalent price in local currency).

                                V 1 Reply Last reply Reply Quote 0
                                • V Offline
                                  Vikitch @Suty
                                  last edited by

                                  @Suty thank you! What a bummer!

                                  1 Reply Last reply Reply Quote 0
                                  • R Offline
                                    Rick Folkerts
                                    last edited by

                                    I just bought windy premium but it not what i expected.

                                    I want to cancel my Windy Premium annual subscription and get a refund for the premium account. I just bought it 10 minutes ago

                                    1 Reply Last reply Reply Quote 0
                                    • Madhan kumar 9502dcc3-e991-4701-8e22-0f776b4919a8M Offline
                                      Madhan kumar 9502dcc3-e991-4701-8e22-0f776b4919a8
                                      last edited by

                                      Hi I accidentally purchased windy premium plan. I canceled the subscription on 01/11/2024. Kindly refund my subscription amount

                                      SutyS 1 Reply Last reply Reply Quote 0
                                      • SutyS Online
                                        Suty Windy Staff @Madhan kumar 9502dcc3-e991-4701-8e22-0f776b4919a8
                                        last edited by

                                        @Madhan-kumar-9502dcc3-e991-4701-8e22-0f776b4919a8 Could you please send further details and invoice at support@windy.com?

                                        1 Reply Last reply Reply Quote 0
                                        • Rhanzon Allen FloresR Offline
                                          Rhanzon Allen Flores @Suty
                                          last edited by

                                          Dear Admin,

                                          Same case on my account. I would like to cancel my annual subscription and refund the payment I have made.

                                          SutyS 1 Reply Last reply Reply Quote 0
                                          • SutyS Online
                                            Suty Windy Staff @Rhanzon Allen Flores
                                            last edited by

                                            @Rhanzon-Allen-Flores Could you please send further details and invoice at support@windy.com?

                                            1 Reply Last reply Reply Quote 0
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