Request for Cancellation and Refund of my Windy Premium annual subscription

foursaken

Hi, dear Windy Administrators and Customer Service.

I want to cancel my Windy Premium annual subscription and get a refund for the premium account.

I purchase on 9/2/2024. I send an email but didn't respond.

Thank you.

A. Monroy

Vikitch

Hi, I have cancelled my trial, but it has charged me for some reason for a PRO account? I have only discovered this charge in my account.
I do not want to is this app and never our head a PRO account. The trial did not live up at all to any of my expectations and all forecasts were completely off the entire two days I tried it.
I would like to request a refund, please.
I can’t find the ID for this, but the charge was on 20. September 2024. I have no clue how this even happened since I never requested the pro version.
Thanks and regards,
Viktoria

Suty

@Vikitch You are probably contacting the wrong company, since we don't offer any trial plan.
Also, we are Windy.com (with a red logo), and our subscription is called Windy Premium, not “Windy PRO.” Our Premium service costs €18.99 (or equivalent price in local currency).

Vikitch

@Suty thank you! What a bummer!