Cannot access account to update CC info
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About 10 days ago I tried to access my account info to verify I had selected auto-renew for Premium. I got a reply that said an email has been sent with information to access my account - it never showed up.
This morning I got an email from FastSpring informing me the CC linked to my acct was declined. I went through the same steps as before, got the same reply, but no email. Yes, this morning's email is the same one I used to set up my acct.
Thanks for any assistance in getting this squared away.
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S Silverfox57 referenced this topic on
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@Silverfox57 Hi there, I am sorry about the delayed reply. I can cancel your subscription now and you would be able to purchase a new one, is that okay for you?
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@Suty Sorry for my late reply as I've been busy too. Canceling will be fine, I'll purchase a new one afterward.
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@Silverfox57 HI, your old subscription is expired already. So you can purchase a new one anytime you want.
