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    • D
      dssuski | Premium
      last edited by

      I’d like to get premium, but I am reading on your app that people have paid and then had trouble getting it.

      dssuski

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS
        Suty Administrator @dssuski
        last edited by

        @dssuski Hi there, there are certain issues sometimes, but it is usually related to duplicated account of users. If you are logged in and you purchase the Premium, your account is automatically assigned to that Premium.

        Marin07M 1 Reply Last reply Reply Quote 0
        • Marin07M
          Marin07 @Suty | Premium
          last edited by Marin07

          @Suty Hi, I have that problem. Purchased premium with new email address, but didn't get it. Also if I can ask here, can I delete account with old email address and will that stop automatic renewal of subscription for that account? Used same mobile phone for both accounts.

          SutyS 1 Reply Last reply Reply Quote 0
          • SutyS
            Suty Administrator @Marin07
            last edited by

            @Marin07 Can you please send details about the purchase, invoice and email addresses to support@windy.com? We can effectively help you there.

            1 Reply Last reply Reply Quote 0
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