Paid for Premium but don't have Premium
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I have an active subscription to Premium which is paid through my Google account, but I don't have access to Premium features and don't have the Windy badge on my profile. It shows that I'm logged in and when I try to restore my purchase, I get a message that I'm already logged in. If I try to log in, the log in screen drops down and disappears. How can I get the Premium features I've paid for almost a year now? Frustrating that this app does not have any dedicated support for users to contact. Thanks in advance for any assistance.
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@Suty Yes, sir. I can access the account online and on the phone, but the Premium emblem is not on my avatar letter and I don't have Premium features. There's also a gold icon on the screen that reads Go Premium. Thanks for your response.
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@Joe-Diaz Hi, if you see the badge Go Premium, you cannot be logged in with this email account, I think you are logged in with joed*****8@gmail.com, which is not Premium.
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@Suty Sorry for the delay in seeing your message and responding. I was traveling with out of town guests and didn't check back on this issue. Thank you for the advice and clarification. I logged in with the correct email address and the Premium features are now available. The gmail email address shows as the one veifired on the profile and I couldn't change it, but the premium features are now working. Really appreciate your assistance. Is there any way to change the email address on the profile to the one I used for the subscription?
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@Joe-Diaz Hi, I also verified your email in Windy. So you probably don't have to worry about it.
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I recently paid the $86 for the Windy Premium Account - which was gladly taken out of my Bank already. By mistake, I deleted the wrong weather account & now I can Log On but cannot get the Premium Feature's. Need help Please to restore the Premium License Feature's back onto my Account. Thank you, Steve M.
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@TwinsCreek said in Paid for Premium but don't have Premium:
I recently paid the $86 for the Windy Premium Account
This sum is probably the subscription for another app with a blue logo, windy.app, which has nothing in common with Windy.com with a red logo.
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Thank you for your time and help. Now I have the Premium Subscription for the correct (Red) Windy.com app. Maybe time to rethink about how many weather app's I have on my phone & desktop.
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@Joe-Diaz I HAVE THE SAME PROBLEM.i HAVE PAID THE PREMIUM AND I CAN NOT USE PREMIUM..WHAT CAN I DO?
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@Suty I have the same problem..i have paid for premium and the icon for premium is still there..and i cannot use the premium ..
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@Vlasin-Samuel Hi, I see you have Premium assigned here on this device. Do you still have any issue?
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@Suty me too, Pay for premium and no premium... What is going on ?
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@Suty I have paid for Premium and I use the same email account to log in and still it does not show that I am premium. Please advise
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@Goce-Chekorov
The Premium badge near your username here in the community shows you are Premium. But sometime the app asks you to subscribe. It is a glitch. -
@Goce-Chekorov Do you still need a help? Please let us know.
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@alguien-alberto What exactly the issue is? I see that your account, you used here to contact us, is Premium one. Do you have a problem with access on any other devices? I would recommend checking your email in that account.
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Hi I can't get premium to work ? I paid and have a receipt but it won't work can you help please.
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@DenC4 Please send the email to support@windy.com with the invoice.
