Paid for Premium but don't have Premium
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@Joe-Diaz I HAVE THE SAME PROBLEM.i HAVE PAID THE PREMIUM AND I CAN NOT USE PREMIUM..WHAT CAN I DO?
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@Suty I have the same problem..i have paid for premium and the icon for premium is still there..and i cannot use the premium ..
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@Vlasin-Samuel Hi, I see you have Premium assigned here on this device. Do you still have any issue?
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@Suty me too, Pay for premium and no premium... What is going on ?
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@Suty I have paid for Premium and I use the same email account to log in and still it does not show that I am premium. Please advise
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@Goce-Chekorov
The Premium badge near your username here in the community shows you are Premium. But sometime the app asks you to subscribe. It is a glitch. -
@Goce-Chekorov Do you still need a help? Please let us know.
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@alguien-alberto What exactly the issue is? I see that your account, you used here to contact us, is Premium one. Do you have a problem with access on any other devices? I would recommend checking your email in that account.
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Hi I can't get premium to work ? I paid and have a receipt but it won't work can you help please.
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@DenC4 Please send the email to support@windy.com with the invoice.
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@Suty I have exacly the same issue. Paid annual subscription and no premium functions. Do I get a refund or someone will fix this? Thanks
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I have paid for Premium as well but I have NO access to those features and it keeps asking me to upgrade.
I have tried to contact Windy but the only response was from their AI bot. This shouldn't be that hard. HELP!
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@Vlasin-Samuel said in Paid for Premium but don't have Premium:
I have the same problem
@Suty I have the same problem
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@Satit-Rianpit What exactly? I see your Premium is active and assigned now.
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@suty Hello, I recently purchased an Annual Premium Subscription, and the payment was successfully completed. However, my account still does not show Premium status, and I am unable to access Premium features.
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@legiang191
Have you checked this post which explains how to link your subscription to your account? -
HOLA, COMO ESTAN.. QUERIA CONSULTAR COMO PUEDO HACER PARA ACCEDER A MI SUSCRIPCION, PUESTO QUE PAGUE CON TARJETA, FUE ACREDITADO EL PAGO PERO NO PUEDO ACCEDER NI TAMPOCO ME LLEGO UN MAIL NI NADA...
ME INTERESARIA SABER COMO PUEDO RESOLVER ESTO.. MUCHAS GRACIAS -
@romacharly Hello, I see the Premium badge next to your username, which means that you have your Premium assigned. What exactly do you miss in your app?
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I paid for premium, with receipt as proof and still says I don't have premium unfortunately.
