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    Paid for Premium but don't have Premium

    Scheduled Pinned Locked Moved Windy Account
    24 Posts 11 Posters 12.2k Views 2 Watching
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    • Goce ChekorovG Offline
      Goce Chekorov @Suty | Premium
      last edited by

      @Suty I have paid for Premium and I use the same email account to log in and still it does not show that I am premium. Please advise

      idefix37I SutyS 2 Replies Last reply Reply Quote 0
      • idefix37I Online
        idefix37 Sailor Moderator @Goce Chekorov
        last edited by

        @Goce-Chekorov
        The Premium badge near your username here in the community shows you are Premium. But sometime the app asks you to subscribe. It is a glitch.

        1 Reply Last reply Reply Quote 0
        • SutyS Offline
          Suty Windy Staff @Goce Chekorov
          last edited by

          @Goce-Chekorov Do you still need a help? Please let us know.

          1 Reply Last reply Reply Quote 0
          • SutyS Offline
            Suty Windy Staff
            last edited by

            @alguien-alberto What exactly the issue is? I see that your account, you used here to contact us, is Premium one. Do you have a problem with access on any other devices? I would recommend checking your email in that account.

            1 Reply Last reply Reply Quote 0
            • D Offline
              DenC4 | Premium
              last edited by

              Hi I can't get premium to work ? I paid and have a receipt but it won't work can you help please.

              SutyS 1 Reply Last reply Reply Quote 0
              • SutyS Offline
                Suty Windy Staff @DenC4
                last edited by

                @DenC4 Please send the email to support@windy.com with the invoice.

                1 Reply Last reply Reply Quote 0
                • MarcinmaciejdeM Offline
                  Marcinmaciejde @Vlasin Samuel | Premium
                  last edited by

                  @Suty I have exacly the same issue. Paid annual subscription and no premium functions. Do I get a refund or someone will fix this? Thanks

                  1 Reply Last reply Reply Quote 0
                  • J Offline
                    jsflyer1 | Premium
                    last edited by

                    I have paid for Premium as well but I have NO access to those features and it keeps asking me to upgrade.

                    I have tried to contact Windy but the only response was from their AI bot. This shouldn't be that hard. HELP!

                    1 Reply Last reply Reply Quote 0
                    • Satit RianpitS Offline
                      Satit Rianpit | Premium
                      last edited by

                      @Vlasin-Samuel said in Paid for Premium but don't have Premium:

                      I have the same problem

                      @Suty I have the same problem

                      SutyS 1 Reply Last reply Reply Quote 0
                      • SutyS Offline
                        Suty Windy Staff @Satit Rianpit
                        last edited by

                        @Satit-Rianpit What exactly? I see your Premium is active and assigned now.

                        1 Reply Last reply Reply Quote 0
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