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    Paid for Premium but don't have Premium

    Scheduled Pinned Locked Moved Windy Account
    30 Posts 14 Posters 25.2k Views 3 Watching
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    • idefix37I Offline
      idefix37 Sailor Moderator @Goce Chekorov
      last edited by

      @Goce-Chekorov
      The Premium badge near your username here in the community shows you are Premium. But sometime the app asks you to subscribe. It is a glitch.

      1 Reply Last reply Reply Quote 0
      • SutyS Offline
        Suty Windy Staff @Goce Chekorov
        last edited by

        @Goce-Chekorov Do you still need a help? Please let us know.

        1 Reply Last reply Reply Quote 0
        • SutyS Offline
          Suty Windy Staff
          last edited by

          @alguien-alberto What exactly the issue is? I see that your account, you used here to contact us, is Premium one. Do you have a problem with access on any other devices? I would recommend checking your email in that account.

          L 1 Reply Last reply Reply Quote 0
          • D Offline
            DenC4 | Premium
            last edited by

            Hi I can't get premium to work ? I paid and have a receipt but it won't work can you help please.

            SutyS 1 Reply Last reply Reply Quote 0
            • SutyS Offline
              Suty Windy Staff @DenC4
              last edited by

              @DenC4 Please send the email to support@windy.com with the invoice.

              1 Reply Last reply Reply Quote 0
              • MarcinmaciejdeM Offline
                Marcinmaciejde @Vlasin Samuel | Premium
                last edited by

                @Suty I have exacly the same issue. Paid annual subscription and no premium functions. Do I get a refund or someone will fix this? Thanks

                1 Reply Last reply Reply Quote 0
                • J Offline
                  jsflyer1 | Premium
                  last edited by

                  I have paid for Premium as well but I have NO access to those features and it keeps asking me to upgrade.

                  I have tried to contact Windy but the only response was from their AI bot. This shouldn't be that hard. HELP!

                  1 Reply Last reply Reply Quote 0
                  • Satit RianpitS Offline
                    Satit Rianpit
                    last edited by

                    @Vlasin-Samuel said in Paid for Premium but don't have Premium:

                    I have the same problem

                    @Suty I have the same problem

                    SutyS 1 Reply Last reply Reply Quote 0
                    • SutyS Offline
                      Suty Windy Staff @Satit Rianpit
                      last edited by

                      @Satit-Rianpit What exactly? I see your Premium is active and assigned now.

                      1 Reply Last reply Reply Quote 0
                      • L Offline
                        legiang191 @Suty | Premium
                        last edited by

                        @suty Hello, I recently purchased an Annual Premium Subscription, and the payment was successfully completed. However, my account still does not show Premium status, and I am unable to access Premium features.

                        idefix37I 1 Reply Last reply Reply Quote 0
                        • idefix37I Offline
                          idefix37 Sailor Moderator @legiang191
                          last edited by idefix37

                          @legiang191
                          Have you checked this post which explains how to link your subscription to your account?

                          1 Reply Last reply Reply Quote 0
                          • romacharlyR Offline
                            romacharly | Premium
                            last edited by

                            HOLA, COMO ESTAN.. QUERIA CONSULTAR COMO PUEDO HACER PARA ACCEDER A MI SUSCRIPCION, PUESTO QUE PAGUE CON TARJETA, FUE ACREDITADO EL PAGO PERO NO PUEDO ACCEDER NI TAMPOCO ME LLEGO UN MAIL NI NADA...
                            ME INTERESARIA SABER COMO PUEDO RESOLVER ESTO.. MUCHAS GRACIAS

                            SutyS 1 Reply Last reply Reply Quote 0
                            • SutyS Offline
                              Suty Windy Staff @romacharly
                              last edited by

                              @romacharly Hello, I see the Premium badge next to your username, which means that you have your Premium assigned. What exactly do you miss in your app?

                              1 Reply Last reply Reply Quote 0
                              • Kyle Patterson 2K Offline
                                Kyle Patterson 2 | Premium
                                last edited by

                                I paid for premium, with receipt as proof and still says I don't have premium unfortunately.

                                idefix37I 1 Reply Last reply Reply Quote 0
                                • idefix37I Offline
                                  idefix37 Sailor Moderator @Kyle Patterson 2
                                  last edited by

                                  @Kyle-Patterson-2
                                  Have you checked this post which explains how to link your subscription to your account?

                                  1 Reply Last reply Reply Quote 0
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