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    Duplicated Payment for Subscrition - Still not Premium Account

    Scheduled Pinned Locked Moved Windy Premium
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    • Z Offline
      zpmartins | Premium
      last edited by

      Hi,

      I've a duplicate payment for the subscription made today, how can I request for the refund of one of the transactions?

      KR,
      ZM

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS Offline
        Suty Windy Staff @zpmartins
        last edited by

        @zpmartins Hi there, I will help you but I need invoices or any other confirmations about those payments. Please send necessary details at support@windy.com.

        Z 1 Reply Last reply Reply Quote 1
        • Z Offline
          zpmartins @Suty | Premium
          last edited by

          @Suty
          Hello,
          Thanks for the quick reply, I will send all the info by email. I have already received the cancellation of one payment (nice) but, but he subscription is still not active. Since I am sending the emails from mobile I will forward you the emails from Paypal independently.

          Kind regards,
          ZM

          SutyS 1 Reply Last reply Reply Quote 0
          • SutyS Offline
            Suty Windy Staff @zpmartins
            last edited by

            @zpmartins I already saw all emails from you. I confirmed the refund and also sent instructions how to assign your Premium to your account.

            1 Reply Last reply Reply Quote 0
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