<![CDATA[Paid for Premium but don't have Premium]]>Hello,
Please help me out I paid with paypal (my paypal accoutn use different email address than my windy account).
Pleases fix this.
Thank You

]]>https://community.windy.com/topic/33488/paid-for-premium-but-don-t-have-premiumRSS for NodeTue, 15 Sep 2026 00:58:01 GMTSun, 02 Jun 2024 06:24:41 GMT60<![CDATA[Reply to Paid for Premium but don't have Premium on Mon, 08 Jun 2026 10:37:35 GMT]]>@Afis123 Can you check our post here? It should help you to manually connect your Premium with your account.

If you still have an issue with it, please contact us at support@windy.com with your invoice details so we can effectively help you there.

]]>https://community.windy.com/post/228680https://community.windy.com/post/228680Mon, 08 Jun 2026 10:37:35 GMT<![CDATA[Reply to Paid for Premium but don't have Premium on Mon, 08 Jun 2026 08:32:01 GMT]]>@Dave-Ferguson-2 said in Paid for Premium but don't have Premium:

I have paid for premium, and up until a couple of days ago, I had access. Now it has dropped off. My credit card changed, but I believe my annual renewal date was in july or august

Sounds like the card change caused the renewal payment to fail, so access got paused. Update your payment details in the account and support should be able to restore it quickly.

]]>https://community.windy.com/post/228675https://community.windy.com/post/228675Mon, 08 Jun 2026 08:32:01 GMT<![CDATA[Reply to Paid for Premium but don't have Premium on Sat, 06 Jun 2026 23:40:34 GMT]]>@Suty I also have same problem. Need help. Yesterday just pay. But still my account don't have primium account

]]>https://community.windy.com/post/228648https://community.windy.com/post/228648Sat, 06 Jun 2026 23:40:34 GMT<![CDATA[Reply to Paid for Premium but don't have Premium on Sat, 02 Aug 2025 13:39:06 GMT]]>@idefix37 a day later I tried to subscribe again from the app and I did not get an error, I paid 0 and got the premium features

Thanks for answering

]]>https://community.windy.com/post/216338https://community.windy.com/post/216338Sat, 02 Aug 2025 13:39:06 GMT<![CDATA[Reply to Paid for Premium but don't have Premium on Fri, 01 Aug 2025 19:17:42 GMT]]>@Jonás-Ansó
Yes, you are already Premium according to the badge next to your username here on the forum.
At starting the app, I often get this contradictory anomaly :

58D8AE03-9C86-457B-AAC8-D50B432F7DD6.jpeg

But after a while, everything goes back to normal.

Do you get already the benefits of Premium ? For instance can you get the 1h-steps in the detailed forecast table instead of the 3h steps.

]]>https://community.windy.com/post/216308https://community.windy.com/post/216308Fri, 01 Aug 2025 19:17:42 GMT<![CDATA[Reply to Paid for Premium but don't have Premium on Fri, 01 Aug 2025 17:52:27 GMT]]>Same here.

I renewed my subscription manually the day after the previous subscription expired.

I have tried everything, removing the app and installing it again, but after I log in with the same email, it still does not work
I get the "Go premium" banner and when I click it it gives an error that I am already on premium.

Can anyone help me out?

]]>https://community.windy.com/post/216307https://community.windy.com/post/216307Fri, 01 Aug 2025 17:52:27 GMT<![CDATA[Reply to Paid for Premium but don't have Premium on Wed, 07 May 2025 13:37:43 GMT]]>@asword
Premium is probably active for you as you have the Premium badge next to your user name.

]]>https://community.windy.com/post/211565https://community.windy.com/post/211565Wed, 07 May 2025 13:37:43 GMT<![CDATA[Reply to Paid for Premium but don't have Premium on Wed, 07 May 2025 12:45:56 GMT]]>Hello same problem i still have. Payed for Premium but still not active. Pls help. cumerol@gmail.com

]]>https://community.windy.com/post/211562https://community.windy.com/post/211562Wed, 07 May 2025 12:45:56 GMT<![CDATA[Reply to Paid for Premium but don't have Premium on Tue, 06 May 2025 06:47:56 GMT]]>@Martin-Novák-af697a8f-3482-430c-b6f7-d20166ad1ef0
So check this post to pair your account with the subscription
https://community.windy.com/topic/39858/issuance-of-receipts

]]>https://community.windy.com/post/211481https://community.windy.com/post/211481Tue, 06 May 2025 06:47:56 GMT<![CDATA[Reply to Paid for Premium but don't have Premium on Tue, 06 May 2025 06:06:25 GMT]]>@idefix37 Paddle.com

]]>https://community.windy.com/post/211477https://community.windy.com/post/211477Tue, 06 May 2025 06:06:25 GMT<![CDATA[Reply to Paid for Premium but don't have Premium on Sat, 03 May 2025 11:28:49 GMT]]>@bisottos
On which platform ?

]]>https://community.windy.com/post/211306https://community.windy.com/post/211306Sat, 03 May 2025 11:28:49 GMT<![CDATA[Reply to Paid for Premium but don't have Premium on Sat, 03 May 2025 09:16:58 GMT]]>Hello,
I just paid for Premium, the payment was ok but then a message say that "something of wrong happen" and so I'm still a standard
Many thanks

Sebastiano

]]>https://community.windy.com/post/211298https://community.windy.com/post/211298Sat, 03 May 2025 09:16:58 GMT<![CDATA[Reply to Paid for Premium but don't have Premium on Sat, 03 May 2025 06:13:06 GMT]]>@Martin-Novák-af697a8f-3482-430c-b6f7-d20166ad1ef0

Which platform did you use for payment?

]]>https://community.windy.com/post/211284https://community.windy.com/post/211284Sat, 03 May 2025 06:13:06 GMT<![CDATA[Reply to Paid for Premium but don't have Premium on Sat, 03 May 2025 06:08:36 GMT]]>Hello, I have paid for premium but I still have normal account. Payment has been made for account novak345@gmail.com.

Thank you for correction. MN

]]>https://community.windy.com/post/211283https://community.windy.com/post/211283Sat, 03 May 2025 06:08:36 GMT<![CDATA[Reply to Paid for Premium but don't have Premium on Fri, 02 May 2025 04:33:56 GMT]]>@Lawrence-8 I checked your Premium and you have active Premium subscription until July 21, 2025 and you also have active auto-renewal.

]]>https://community.windy.com/post/211243https://community.windy.com/post/211243Fri, 02 May 2025 04:33:56 GMT<![CDATA[Reply to Paid for Premium but don't have Premium on Thu, 01 May 2025 17:25:56 GMT]]>Hello,

Normally I might be Premium member but I can't find my expire date and maybe I'm not anymore Premium .

Please let me know whether or not I'm still premium and if you could reply on my mail thierryheuze@gmail.com that would be great.

Anyway, I want to keep going being Premium but no way to find out the internet page to pay.

Thank you in advance for your help.

]]>https://community.windy.com/post/211233https://community.windy.com/post/211233Thu, 01 May 2025 17:25:56 GMT<![CDATA[Reply to Paid for Premium but don't have Premium on Thu, 01 May 2025 15:04:39 GMT]]>@idefix37 it looks like I did solve this problem. Thank you guys

]]>https://community.windy.com/post/211228https://community.windy.com/post/211228Thu, 01 May 2025 15:04:39 GMT<![CDATA[Reply to Paid for Premium but don't have Premium on Thu, 01 May 2025 09:27:22 GMT]]>@Corbl4
Personally, I can't. But @Suty might be able to help you in the next few days.

]]>https://community.windy.com/post/211219https://community.windy.com/post/211219Thu, 01 May 2025 09:27:22 GMT<![CDATA[Reply to Paid for Premium but don't have Premium on Thu, 01 May 2025 08:42:58 GMT]]>@idefix37

Yes. Thank you. I get it. I have a new problem. I log in here with Google account. I’m trying to change the password and log in with password and email. At the app it shows that “Password was successfully changed” but when I enter email and pass on laptop it shows “wrong password”.

Could you help me please? Thank you

]]>https://community.windy.com/post/211216https://community.windy.com/post/211216Thu, 01 May 2025 08:42:58 GMT<![CDATA[Reply to Paid for Premium but don't have Premium on Wed, 30 Apr 2025 16:38:43 GMT]]>@Corbl4
This is strange because I see the Premium label next to your username here. So you should now be Premium ?

]]>https://community.windy.com/post/211188https://community.windy.com/post/211188Wed, 30 Apr 2025 16:38:43 GMT<![CDATA[Reply to Paid for Premium but don't have Premium on Wed, 30 Apr 2025 13:55:41 GMT]]>Hi! I just paid for the Premium but can't get it. It was a sign like "Oops! Something goes wrong..."
Could you check it please?

e-mail: dmitriymove@gmail.com

]]>https://community.windy.com/post/211184https://community.windy.com/post/211184Wed, 30 Apr 2025 13:55:41 GMT<![CDATA[Reply to Paid for Premium but don't have Premium on Wed, 22 Jan 2025 07:29:29 GMT]]>@Dave-Ferguson-2 Hi, there has never been a paid account under that email address. I am sorry about that. Did you use Windy.com with the red logo, I am asking since there are other apps that can be misinterpreted as ours but they are not and there there is a confusion.

I am afraid that we can't help you if you don't provide any invoice or confirmation email about the purchase.

]]>https://community.windy.com/post/206546https://community.windy.com/post/206546Wed, 22 Jan 2025 07:29:29 GMT<![CDATA[Reply to Paid for Premium but don't have Premium on Tue, 21 Jan 2025 17:05:33 GMT]]>@Suty

I use the skipprdv8 mail address. My card was charged in December for my annual access. I had premium up until a couple of days ago.

]]>https://community.windy.com/post/206527https://community.windy.com/post/206527Tue, 21 Jan 2025 17:05:33 GMT<![CDATA[Reply to Paid for Premium but don't have Premium on Mon, 20 Jan 2025 12:26:19 GMT]]>@Dave-Ferguson-2 What email exactly do you use? I see that your username is Dave Ferguson 2 and email address is sk****v8@gmail.com, but there is also an account with username Dave Ferguson, email address mean*****68@gmail.com and that is the Premium account.

So I am thinking if can be possible that you use two accounts unintentionally.

]]>https://community.windy.com/post/206455https://community.windy.com/post/206455Mon, 20 Jan 2025 12:26:19 GMT