Paid for Premium but don't have Premium
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Hello,
Please help me out I paid with paypal (my paypal accoutn use different email address than my windy account).
Pleases fix this.
Thank You -
@Maciej-Wójcik-2 HI, do you still need a help with assigning the Premium? I see you already have Premium assigned to this account.
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@Maciej-Wójcik-2 said in Paid for Premium but don't have Premium:
Hello,
Please help me out I paid with paypal (my paypal accoutn use different email address than my windy account).
Pleases fix this.
Thank Youplease help me, got the sam problem and can find the way to post my question.
G.M.Jacobi info@destrooom.nl -
@G-M-Jacobi Hi there,
I have paid for premium but don't have it.HELP!!
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@G-M-Jacobi Hi, I paid with Google for premium but can't access it. Can you help please?
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@Jono-Bristed anyone out there? I am trying to access premium but can. Can you please help?
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@Jono-Bristed
Please check the steps to assign your subscription to your account
https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features?sort=oldest_to_newest -
@Suty I have same issue. I have already paid annual subscription. But premium features not available. How to proceed?
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@Azumeel-Ahmed
You should have the Premium feature as you have the Premium badge next to your username here.
What feature is missing ?
Or do you have several accounts? -
I have paid for premium, and up until a couple of days ago, I had access. Now it has dropped off. My credit card changed, but I believe my annual renewal date was in july or august
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@Dave-Ferguson-2 What email exactly do you use? I see that your username is Dave Ferguson 2 and email address is sk****v8@gmail.com, but there is also an account with username Dave Ferguson, email address mean*****68@gmail.com and that is the Premium account.
So I am thinking if can be possible that you use two accounts unintentionally.
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I use the skipprdv8 mail address. My card was charged in December for my annual access. I had premium up until a couple of days ago.
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@Dave-Ferguson-2 Hi, there has never been a paid account under that email address. I am sorry about that. Did you use Windy.com with the red logo, I am asking since there are other apps that can be misinterpreted as ours but they are not and there there is a confusion.
I am afraid that we can't help you if you don't provide any invoice or confirmation email about the purchase.
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Hi! I just paid for the Premium but can't get it. It was a sign like "Oops! Something goes wrong..."
Could you check it please?e-mail: dmitriymove@gmail.com
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@Corbl4
This is strange because I see the Premium label next to your username here. So you should now be Premium ? -
Yes. Thank you. I get it. I have a new problem. I log in here with Google account. I’m trying to change the password and log in with password and email. At the app it shows that “Password was successfully changed” but when I enter email and pass on laptop it shows “wrong password”.
Could you help me please? Thank you
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@idefix37 it looks like I did solve this problem. Thank you guys
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Hello,
Normally I might be Premium member but I can't find my expire date and maybe I'm not anymore Premium .
Please let me know whether or not I'm still premium and if you could reply on my mail thierryheuze@gmail.com that would be great.
Anyway, I want to keep going being Premium but no way to find out the internet page to pay.
Thank you in advance for your help.
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@Lawrence-8 I checked your Premium and you have active Premium subscription until July 21, 2025 and you also have active auto-renewal.
